Direct Sales Supervisor
Starlink
Total years of experience :7 years, 6 Months
Direct Sales Supervisor
Starlink, PO Box 6255 Doha - Qatar July 2006 - November 2010
• In-charge of Al Nasser Service Centre • Open and close cash registers, performing tasks such as counting money,
separating charge slips, coupons and vouchers, balancing cash drawers • Maintain knowledge of current sales and promotions and its policies • Maintain records related to sales • Made sure shop target are being reached every
month • Provides staff updated sales and product issues • Recommend, select and help locate or obtain
merchandised based on customer needs and desires • Answers inquiries regarding the store and it's merchandise
(OSN, Qtel Products and VAS, Mobile Devices)
Corporate Customer Service Associate
Globe Telecome, Globe Telecom Plaza Tower 2, Mandaluyong Philippines October 2004 - July 2006
• Answers calls for corporate & individual accounts • Assists calls regarding any problems or complaints with their
postpaid and prepaid accounts • Provides need information with regards to the customers billing, VAS and current
promo concerns • Provides high level of customer satisfaction • Troubleshoot basic cell phone problems in a timely
manner • Create and close accounts • Post payments to the proper account.
Customer Service Associate
Teletech Customer Care Management Philippines Inc., Pasay City Philippines March - August 2004
• Answers calls from clients based in USA (Sprint) • Assist clients with their port in/out inquiries
Customer Service Representative
Epldt Vocativ Inc., Fort Bonifacio Taguig MM Philippines September 2003 - March 2004
• Answers calls from clients based in USA (Sprint) • Assist clients with their port in/out inquiries
Training Facilitator
Total Improvement in IT Labor Development & Educ., QC Philippines May - December 2003
• Designs and implements lesson plans for major training courses • Managed computer learning lab for children with basic computer skills including net browsing • Positioned as volunteer.
AMA Computer University, Project 8 Quezon City Philippines September 2003 • Bachelor of Science in Computer Science