Maryna Kalout

Professional Background and Accomplishments
Sales / Customer Service
•Handle customer complaints professionally and escalate any serious issues to the Manager for suitable solution at same time supporting brand manager’s ideal plan and actions for the development of the company.
•Achieving excellent customer service, as per standard, leading as an example by everyone working on shop floor.
•Display professionalism and high levels of integrity as a front-line corporate representative
•Update product knowledge, follow latest trends to provide confident and relevant advice to customers and gather market intelligence to learn about competition.
•Increased sales of Carried out sales of luxurious goods in high-end retail settings. Consistently met or exceeded all goals for monthly and special event. every assigned line and frequently recognized by superiors for production in specific product lines. Built extensive book of repeat business among exclusive client, and often performed as 'personal shopper' for VIP customers.
•Welcome customers into the store, offer them qualified advice on the available products, recommend/demonstrate appropriate products; and promote cross selling with a view to meet the customers’ needs.
•Working on weekly and monthly reports, organizes, and maintains files and necessary documentation system for efficient and orderly storage of documents for significant record purposes.
•Check stock levels daily in order to replenish and maintain optimum stock levels.
•Merchandise goods on the shop shelves and display units, replenishing stocks as often-required in conjunction with Brand Manager and Merchandising team.
•Provide all necessary support to the manager from handling calls, drafting, and processing letters. Compose and sending emails, arranging meetings and related excellent customer services.
•Take overall responsibilities by ensuring that no effort is spared by all team members in generating good sales, motivating and acknowledging them to achieve the set monthly goal and stretching target.
Training courses
Introduction Brands training - Point of sale - Telephone etiquette - Career Assessment -Appraisal Workshop - Rockefeller habits workshop - Performance Enhancement - Al Tayer Company Policies and Procedures - First Aid - Certificate 2010- course On the job coaching.