Senior Officer Digital Business Development
QNB
Total years of experience :12 years, 6 Months
Lead execution of the Digital Strategy roadmap, ensuring strategic initiatives are effectivelyimplemented across the Group.
Lead the defining of the detailed operating model for the DCoE; including policies, procedures, & technology capabilities.
Study all existing products and suggest best practice to minimize risk; increase automation andimprove productivity and income as per market behaviour.Liaise with internal and external providers, Group IT, Group Operations, relevant HO departments, subsidiaries and external vendors/ consultants.Define UX design standards for best practices and consistency in approach across the group.Oversee and validate the conducting of UX design and prototyping for new solutions; engagewith the Business, IT, and external Customers.
Collaborate with Innovation Team in Strategy on CX innovation (Digital and non-digital) initiatives(e.g.Fintech collaboration, non-traditional channel integration).
Recommend best practice for test plans and scripts standards to project management officewithin Group retail digital business or within other departments.
Key achievement: consulting start up companies in the ares of Fintech solution finding, workingon implementing a new product for demotic worker on QNB Internet Banking, working onincreasing the department profit in the area of utility payments, managing and enhancing 3rdparties including Western |Union and PayPal and managing the Fintech solution Ooredoo Mobile Money
Proactively assist in the implementation of strategies and plans to achieve transactions volumes, revenue, profit and cost savings targets for the eServices unit.Manage and collaborate on IT related projects including ownership of marketing campaigns inmy core area (International Transfers).Responsible for proactive developing and managing the Bank's relationship with eServicespayment partners and providers.Lead the research and development (R&D) efforts in defining product and services strategiesand roadmaps, through customer feedback, customer segment research, industry best practiceand competitive analysis.Coordinate and liaise with varied internal and external stakeholder across QNB, QNB Group, regional and international branches, representative offices, affiliates, Foreign Institutions, Treasury, Legal, and Head Office support functions to provide support and cross sellingopportunities.Assist in meeting budget targets for eServices in terms of revenue, profit, cost savings throughtransaction migration and transaction volumes.Drive innovation via new commercial initiatives such as eCommerce, mCommerce, bill payment, etc.Maximize the products and services lifecycle through drawing a sustainable and future-proofproduct lifecycle strategy.Perform periodical and ad-hoc research to ensure that customer feedback and superiority overcompetition are embedded into product development cycle.Develop and implement effective training and awareness programs to educate staff on thebenefits, usage, selling/cross-selling and other aspects of eservices.Key achievement: implemented the American express card payment service on QNB internetand mobile banking, RippleNet innovative solution for international fund transfers, as well as QNBcampaign management system and enhanced 3rd party services such as Western Union and PayPal.
Maintained and monitored existing equipment as well as evaluated and implemented newsystems into operation.
Responsible for the research, design, development and testing of electronic components andsystems for commercial use employing knowledge of electronic theory and materials propertiesincluding regular flight calibration.
Configured networks and installed the CADAS system for clients, as well as ensured all systemswere compliant with requirements.
Regular site checks and testing of transmitters, receivers, radar and navids systems, voicec ommunication systems, etc
Prepared engineering specifications for construction, relocation, or installation of equipment, facilities, products, or systems.Analyzed electronics system requirements, capacity, cost, or customer needs to determineproject feasibility.Negotiating and renewals of frequency licenses from ICT Qatar.
Responsible for: factory acceptance, testing and commissioning equipment, site acceptance, writing technical specifications, safety assessments, establishing requirements to migrate to newtechnologies, coordination with the Supreme.
Council of Information & Communication Technology for Radio Frequencies.
Key achievement: played a key role in the commissioning and activation of voicecommunication systems, transmitters, receivers and CADAS during the transfer phase from Doha International Airport to Hamad International Airpor
HND