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Mashhoor Noor EL Deen, Bulk operations manager

Mashhoor Noor EL Deen

Bulk operations manager ·Intigral

Saudi Arabia

Master's degree, software of information technology

Work experience

Total years of experience: 18 years, 8 months

Bulk operations manager

November 2013 - Present

Intigral

Riyadh, Saudi Arabia

November 2013 - Present

part of a highly skilled and experienced team
· Troubleshooting software tools in Bulk System.
· Handling Service Errors and Exceptions
· Prepare &Send SMS text messages using our desktop software
· Manage multiple Bulk SMS user accounts
· Communicate with STC & INTIGRAL Directors by email and other messaging applications.
· I am in close contact with the customers, agents and service providers
· Prepared and verified the Daily & monthly reports.
Company industry:
Advertising
Job role:
Administration

customer complaint leader

August 2011 - October 2013

ZTE

Riyadh, Saudi Arabia

August 2011 - October 2013

Leading &managing the technical front office team.
Following Up, analyzing and escalating all faults reported by the NOC Team.
Calling out the Field Technicians /sub Contractors with work order for all the faults &activities.
.
Company industry:
Telecommunications
Job role:
Engineering

NOC Engineer

October 2007 - July 2011

Motorola

Riyadh, Saudi Arabia

October 2007 - July 2011

Motorola 2 G huawei 3 G

• Configurations and Operations of 2G Networks
• Regular duties and responsibilities:
• Creating and expanding Motorola BTS's .
• Implementing changes - Reparanting BSS & sites, New Systems on the BSCs & RXCDRs, Minor & Major Sites Expansion…. Etc.
• Develop Unix Programs and Java tools that are necessary for the daily work & improving the work procedures.
• Perform BSS Database Parameters Optimization.
• Implement Software upgrade
• Configure New Links \[ MTLs, XBLs, ….etc \]
• Keep the BSS Database
Company industry:
General Engineering Consultancy
Job role:
Engineering

Education

BNTU

June 2005

June 2005

Master's degree, software of information technology

Belarus

GPA (percentage): 72%

GPA (percentage): 72%

Skills

Telecom Technologies
Expert
Telecom Technologies
Expert
Leading Cross Functional Teams
Expert
Leading Cross Functional Teams
Expert
3G
Expert
3G
Expert
Front Office
Expert
Front Office
Expert
monitoring telecommunications systems to assess need for updates, upgrades, enhancements, preventive
Expert
monitoring telecommunications systems to assess need for updates, upgrades, enhancements, preventive
Expert
Telecom Technologies
Expert
Telecom Technologies
Expert
Leading Cross Functional Teams
Expert
Leading Cross Functional Teams
Expert
3G
Expert
3G
Expert
Front Office
Expert
Front Office
Expert

Languages

English

Expert

Arabic

Expert

French

Expert

Russian

Expert

German

Beginner

Training and Certifications

Training
introduction and knowlodge about the UMTS the third generation of telecom
CP13 - Introduction to UMTS USR7.
Mar 2009