Mathews Thaliath

Secured high-value business retention through trusted partnership
with clientele and objectives alignment.
Build client relationships focused on satisfaction while collaborating
with internal cross-functional teams.
Negotiated and structured contracts serving as the primary liaison
and managed renewals.
Identified cross-selling and upselling opportunities supporting
revenue generation and pipeline development.
Monitored market trends to provide actionable insights and handled
escalated issues professionally.
Devised marketing plans and creative strategies supporting business
growth and development.
Delivered optimal client experience and fostered client loyalty
through personalised service strategy.
Reinforced company reputation and performance through reviews
aimed at improving service delivery standards.

Worked restricted to 20 hours weekly
Managed daily HR operations across workforce planning and
benchmarking activities.
Drove recruitment activities and facilitated onboarding by
processing paperwork, background checks, and training.
Maintained precise and detailed employee and company records
with utmost confidentiality for referencing.
Handled employee relations issues, resolved conflicts effectively and
served as the primary contact for HR queries.
Promoted inclusive work environment by advising employees on
company policies and internal procedures.
Managed payroll operations to ensure promptness and accuracy by
compiling monthly data and submissions.
Prepared regular HR metrics and monitored evolving regulatory
changes and parameters to maintain operational compliance.
Improved employee productivity and organisational effectiveness
through HR service delivery process reviews.

Achieved company targets through leading business development
initiatives and effective marketing strategies.
Drove end-to-end opportunity conversion, strengthening brand
presence and revenue growth outcomes.
Achieve lucrative results by identifying new potential leads and
maximising existing client sales.
Led product development initiatives, coordinating innovation and
maintaining rigorous quality assurance standards.
Conducted comprehensive competitor analysis and promotional
campaigns for greater brand visibility.
Designed strategic initiatives to improve customer satisfaction and
loyalty and facilitated successful negotiation meetings.
Pursued new business alliances and developed budgeting models
targeting workflow cost reduction.
Streamlined internal processes to enhance productivity levels and
managed cross-functional teams to deliver high-quality projects.
Identified inefficiencies and suggested process improvements to
reduce operation backlogs and improve team collaboration with
resourceful research and critical thinking.

Analysed financial data and maintained accurate record-keeping for
improved efficiency to streamline office processes.
Enhanced client satisfaction with accurate responses and dealt with
customer queries for an elevated level of service.
Maintained confidentiality with sensitive company information and
handled administrative duties.
Maintained positive and professional demeanour under pressure,
handling difficult situations with composure and tact.
Prioritised competing multiple tasks and coordinated high-volume
workload to meet business needs.
Showed initiative and a willingness to take on new challenges,
consistently seeking opportunities to learn and grow.