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Mathieu Abedelahad, Operations Manager

Mathieu Abedelahad

Operations Manager·Cheez Hospitality

Lebanon

Bachelor's degree, Social Sciences

Work experience

Total years of experience: 9 years, 11 months

Operations Manager

June 2020 - October 2021

Cheez Hospitality

Beirut, Lebanon

June 2020 - October 2021

◦ Managing day to day operations
◦ Ensure and maximize guest satisfaction in relation to our product
◦ Providing trainings
◦ Establishing a new operating procedure and plan
◦ Contributing in the preparation of properties’ budgets and forecasts
◦ Communicating constantly with property owners and guests
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Operations Manager

October 2017 - December 2019

Juice Up Beirut

Beirut, Lebanon

October 2017 - December 2019

◦ Assure a smooth running of all outlets
◦ Working constantly on delivering the highest quality of products at the lowest cost
◦ Giving technical training for new employees and teach them the company’s set of values and etiquette
◦ Working on improving sales and achieving targets by motivating employees and empowering them
◦ Ordering supplies and equipment
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Bar Supervisor

June 2018 - November 2018

Bold Rooftop Lounge and Club

Beirut, Lebanon

June 2018 - November 2018

◦ Providing bar training
◦ Maintaining the best quality of food and drinks served
◦ Making sure that the guests are achieving full satisfaction while visiting the restaurant
◦ Communicating the company’s set of beliefs and culture
◦ Controlling cost and inventory levels
◦ Encourage teamwork and constantly organizing group activities
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Restaurant And Bar Supervisor

April 2014 - October 2017

Add-Mind Beirut

Beirut, Lebanon

April 2014 - October 2017

◦ Completing several bar training sessions
◦ Receiving and implementing a food and beverages safety training
◦ Developing the ability to work with diverse personalities and diffuse tense situations
◦ Transmitting ADDMIND view of the hospitality sector to outsiders and people with interest in knowing
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Bar Manager

March 2016 - October 2016

Hotel Le Grand Chalet

Beirut, Lebanon

March 2016 - October 2016

◦ Setting and enforcing quality and safety controls
◦ Working with diverse personalities both on the staff and patrons
◦ Implement and ensure the hotel health, hygiene & safety policy is met at all times
◦ Completing requisitions to replenish shortages or additional items needed for the anticipated business
◦ Designing new cocktail menu to be paired with the kitchen menu
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Bartender in Charge of Sushi Bar

March 2012 - March 2014

Grand Hills Village Hotel and Spa

Beirut, Lebanon

March 2012 - March 2014

◦ Supervising daily shift operations
◦ Ensuring all end of day cash outs are correctly completed
◦ Interacting with guests to get feedback on product quality and service levels
◦ Receiving bar training by attending seminars & mastering the etiquette of bartender attitude
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

F&B waiter

July 2011 - March 2012

Grand Hills Village Hotel and Spa

Beirut, Lebanon

July 2011 - March 2012

◦ Greeting guests and answering inquiries about food and beverage items on the menu
◦ Serving food and beverages in a professional manner with high level of customer service
◦ Stocking service areas with supplies, condiments and utensils
◦ Learning the latest trends in hospitality
◦ Dealing with customer complaints
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Lebanese university

September 2022

September 2022

Bachelor's degree, Social Sciences

Lebanon

:

Official High School of Bickfaya

June 2010

June 2010

High school or equivalent, Sociology and Economics

Lebanon

Skills

Training

Expert

Employee Relations

Expert

Research

Expert

Process Development

Expert

Organization

Expert

QUALITY

Expert

CUSTOMER SERVICE

Expert

RECEIVING

Expert

SAFETY

Expert

SALES

Expert

SEMINARS

Expert

SUPERVISORY SKILLS

Expert

TECHNICAL TRAINING

Expert

VIEW

Expert

DESIGN

Beginner

Training

Expert

Employee Relations

Expert

Research

Expert

Process Development

Expert

Organization

Expert

Languages

Arabic

Expert

English

Expert

French

Expert