Maurice Azar

• Work under the authority of the Captain for the safe and secure operation of the aircraft for the
duration of the flight.
• Ensure standards of safety and security are met in line with corporate requirements, local civil aviation, government legislation, and international standards.
• Responsible for maintaining timely, clear, and open communication with Flight Deck crew throughout the flight.
• Conduct timely and motivational briefing sessions prior to flights and ensure compliance with
Safety requirements. Allocate manpower resources appropriately considering grade, skill level, special qualifications, languages, and customer profile/numbers.
• Provide feedback, guidance, and direction to all team members to ensure standards are met
as they apply to customers, safety, security, and overall performance on board.
Ensure Flight Reviews are completed and discussed on board to accurately and recognize Crew's
performance. Be a role model to the Cabin Crew through motivational and inspirational leadership.
• Responsible for the well-being of the Cabin Crew throughout the entire duty, including
overseas.
• Use the company provided tablet to capture customer information and enhance the customer experience.
• Ensure customer complaints are fully investigated, managed effectively and appropriate service
recovery is applied.
• Act as brand and customer ambassador by demonstrating a positive and professional image
whilst representing the company. Guide Cabin Crew on appropriate conduct throughout the
entire duty to promote the professional image of the Company.
• Demonstrate business awareness through responsible decision making. Propose workably
ideas for cost-saving/revenue generation.