Flight Purser - Customer affairs and service audit
Emirates Airlines
مجموع سنوات الخبرة :16 years, 10 أشهر
• Work under the authority of the Captain for the safe and secure operation of the aircraft for the
duration of the flight.
• Ensure standards of safety and security are met in line with corporate requirements, local civil aviation, government legislation, and international standards.
• Responsible for maintaining timely, clear, and open communication with Flight Deck crew throughout the flight.
• Conduct timely and motivational briefing sessions prior to flights and ensure compliance with
Safety requirements. Allocate manpower resources appropriately considering grade, skill level, special qualifications, languages, and customer profile/numbers.
• Provide feedback, guidance, and direction to all team members to ensure standards are met
as they apply to customers, safety, security, and overall performance on board.
Ensure Flight Reviews are completed and discussed on board to accurately and recognize Crew's
performance. Be a role model to the Cabin Crew through motivational and inspirational leadership.
• Responsible for the well-being of the Cabin Crew throughout the entire duty, including
overseas.
• Use the company provided tablet to capture customer information and enhance the customer experience.
• Ensure customer complaints are fully investigated, managed effectively and appropriate service
recovery is applied.
• Act as brand and customer ambassador by demonstrating a positive and professional image
whilst representing the company. Guide Cabin Crew on appropriate conduct throughout the
entire duty to promote the professional image of the Company.
• Demonstrate business awareness through responsible decision making. Propose workably
ideas for cost-saving/revenue generation.
• Administered medication accurately, safely, and within required timeframes, in line with health regulations. • Maintained best-possible care practices by understanding the patient's needs and creating a suitable environment. • Cared for patients with acute conditions, implementing specified recovery plans for optimal recovery. • Upheld meticulous levels of cleanliness by designing tools for optimal hygiene levels in line with operator health and safety guidelines. • Built patient trust through consistently compassionate care with necessary physical and emotional support developed to personal relationships. • Kidney Dialysis Unit. • Certified user of Hospal Integra Hemodialysis Machine. • Certified user of Cobe Centry 3 Hemodialysis Machine.
