Hospitality Mid Management
Accor
Total years of experience :12 years, 5 Months
- Aid customer service over various platforms.
- Communicate and relate well at the workplace.
- Develop personal effectiveness at operations level.
- Handle basic administrative duties.
- Provide related housekeeping services.
- Solve problems and make decisions at an operations level.
- Take care of guest concerns.
- Oversee the day-to-day operations
- Managing staff
- Resolve customer issues and work to make the establishment profitable
- Follow up for the warehouse
- Train the team and motivate them to give the highest professional services
Researching new wholesale food suppliers and negotiating prices
Managing and storing vendor's contracts and invoices
Overseeing restaurant staff performance, ensuring quality dining
Supervise kitchen and provide assistance
Arrange for new employees proper onboarding
Managing the weekly schedule
- Supervising the general operations of a specific department
- Assisting customers
- Ensuring prompt resolution of clients inquiries
- Distributing tasks to the staff
- Monitoring the employees performance
-Supervise the room service area in order to attract, retain and motivate the employee
- Ensure optimal level of service, quality and hospitality are provided to guest
- Preparing the roster of the week
- Train the new staff
- Regularly review house counts, forecast and VIP list
- Supervising the staff
- Preparing the weekly schedule
- Handling guest complaints
- Lead the team in order to deliver a professional service
- Greeting guests and taking orders
- Staying attentive to the guest needs
- Ensuring the food order is made correctly by the kitchen staff