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● Constantly participated in setting up, implementation and handling adjustments for
network project (GSAC) to ensure meeting required service level (SLA);
● Implemented IP Telephony network topology across the company by using Avaya switch
and constantly supported and ensured the connection is stable and reliable;
● Configured and troubleshooted core switch on Cisco and access switch (Avaya) to enable
stable and reliable connection to handle load;
● Designed LAN configuration by managing VLAN in layer 3/2 switch;
● Configured Firewall, including FW Fortigate within the customer’s environment to make a
VPN-connection between various units and company’s branches;
● Used FW to implement policies and restrict end user actions for using the internet;
Achievements:
● Played a leading role in designing and implementation of the network hierarchy. Worked
together with the project manager to supply and assist with project set up to meet
customer’s expectations;
Network Support Engineer -
Tafsir Center for Trading
Al Riyadh, SA -

● provide stable and reliable network services
● Monitor the network performance on a daily basis
● Install and maintain the network monitoring, analysis, and reporting tools
● Carry out day to day tasks like service request, incidents, and ensuring meeting the SLAs in tickets
● Be quick to respond and escalate the tickets
● Install the essential network hardware and software
● Support and maintain the data center networks
● Develop sustainable solutions to handle complex issues
● Take care of the networking, routing and interconnectivity issues
● Roll out innovative ideas that can help in reducing the network problems
• Coordinated installation, testing and implementation of network operation equipment, physical facilities and infrastructure.

Provided detailed information on hardware and software products so that appropriate stakeholders could make suitable purchasing decisions.
• Analyzed, troubleshot and enhanced network performance to drive efficiency.
• Configured and performed troubleshooting with routing and switching protocols, .
• Planned implementation of network enhancements and upgrades.
• Identified and immediately resolved issues with network devices, .
• Lead project to implement a new DC in one of customer's port and push to install all products and implement the services in high standard and avoid any previous issues was happened in other port, Provided detailed technical documentation, including network
diagrams, process flow charts and procedural guidelines.
• Led planning and technical design activities for routine operations and special projects.
• Improved network operation by incorporating new technologies into existing designs.
• Planned and implemented effective and best practice solution for customer.
• Configured, tested and maintained LAN/WAN components and connections.
• Optimized WAN connectivity

Constantly participated in setting up, implementation and handling adjustments for network project (ksagaca) to ensure meeting required service level (SLA);.
• Implemented IP Telephony network topology across the company by using Avaya switch and constantly supported and ensured the connection is stable and reliable;.
• Configured and troubleshooted core switch on Cisco and access switch (Avaya) to enable stable and reliable connection to handle load;.
• Designed LAN configuration by managing VLAN in layer 3/2 switch;.
• Configured Firewall, including FW Fortigate within the customer's environment to make a VPN-connection between various units and company's branches;.
• Used FW to implement policies and restrict end user actions for using the internet.
• Played a leading role in designing and implementation of the network hierarchy.
• Worked together with the project manager to supply and assist with project set up to meet customer's expectations; Imam Muhammad

Remotely analyzed and diagnosed complex network faults for end-
users, recommending and implementing corrective measures.
• Managed full network stacks including ( Lan, Wan, Switches, FW ).
• Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
• Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
• Managed, tracked and coordinated