Mawadah Alhumood

Led the revenue meetings during the absence of the revenue director.
•Led the Reservations Department during a brand transition project, supporting operational alignment with IHG standards and systems.
•Oversaw the full setup and implementation of Opera PMS, IHG Concerto, and other brand-mandated tools as part of the pre-opening process.
•Coordinated closely with Revenue, Sales, and Front Office teams to ensure accurate rate loading, room allocation, and inventory control.
•Managed daily forecasting, rate audits, and channel performance to optimize occupancy and revenue.
•Trained and supervised a team of reservations agents, creating SOPs and workflows to align with brand requirements.
•Provided regular performance reports to the Sales & Marketing team and participated in strategy meetings.
•Maintained a high level of accuracy in data entry, billing setup, and market segmentation.
•Supported commercial strategy through competitive analysis and demand tracking

Pre-opening)

• Ensures the accuracy of reservations records during the pre-opening process.
• Maintain employee discipline, conduct employee reviews, conduct weekly/monthly departmental meetings and various briefings on policy changes, and new procedures.
• Responsible for loading and maintaining rates, packages and tracking codes in the PMS.
• Maintain awareness of budgetary goals, occupancy and revenue forecasts and react in an immediate manner to changes in market conditions.
• Assist in monitoring and implementing reservations standards on all online booking channels.

-Manage and maintain group and transient inventory controls.
-Ensure that all rooms statistics reports, including the financial statement, and any other related reports are accurate and consistent.
-Attend weekly sales meetings to maintain communication of strategies and need periods.
-Analyze overall monthly hotel performance and provide summary report with recommendations to improve long-term strategies.
-Produce property-level business reporting of all relevant performance KPIs on a daily, weekly, monthly and quarterly basis.
-Evaluate performance of distribution partners and contracted rates (OTA, transient, groups, etc.)
-Lead the reservation team and train newly hired employees.

-Lead the reservation team during the absence of the reservation manager
-Supervises the reservation team in the daily tasks

-Attend all phone calls and provide all appropriate information to guests.
-Handle wake-up calls.
-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up.
-Handle lost items and follow up with the responsible department.