Credit Analysis Specialist
Barwa Bank
Total years of experience :11 years, 5 Months
Highlights:
• Played a key role in implemented a reconciliation system (intellimatch system) in the bank which saved a considerable time in reconciling accounts manually.
• Rendered training to the bank staff on new reconciliation system.
• Served as the “go-to” person for all the customer service issues in the bank.
Responsibilities as Credit Analysis Officer:
• Accountable for timely review and analysis of credit application/proposal according to the specified risk criteria.
• Conduct thorough credit analysis including worthiness of applicant, loan structure, risk return, present financial condition and cash flow to determine the degree of risk involved in extending credit or lending money.
• Analyze cash flow and financial statements of corporate accounts, evaluate credit reports, earning statements, bank records and tax returns before issuing any type of credit.
• Make informed recommendations to Loan Officers on granting or denying loans/credits to the corporate lenders based on findings and prepare sufficient information to document recommendations.
• Identify the clients’ repayment capabilities and negotiate repayment arrangements or settlements to maximize recoveries and minimize losses.
• Ensure that all the credit policies are followed in all banking transactions; review existing corporate credit policies and procedures and provide recommendations for improvements.
• Enforce any required approved changes in credit policies and procedures based on changes in products, regulations or systems during the review and analysis of credit facility proposal.
• Led execution of business internal control programs/plans as well as reconciliation internal control programs/plans.
• Tested, designed, monitored, reviewed and optimized Business Internal Controls.
• Conducted review of business internal controls based on key controls checklists and review matrix for various transactions/activities as per approved policies, procedures, compliance grids and other mandates.
• Executed Business Internal Controls activities on critical processes/business transactions including surprise checks, limits reviews, proofs, verifications and relevancy.
• Reviewed and ensured that all departmental activities are in adherence with bank’s policies and procedures.
• Conducted review of reporting standards in the banks to ensure compliance with regulatory guidelines.
• Monitored and reviewed the security of assets and operating performance as a part of internal control.
• Reviewed and analyzed job responsibilities for segregation of duties as well as monitored staff activities to ensure compliance with approved delegation of authority.
• Performed daily reconciliation activities on transactions as per the review matrix.
• Maintained MIS, developed follow-up and activity reports and updated stakeholders on discrepancies, variances and pending transactions and its related ageing.
• Managed the financial portfolio of bank’s corporate/HNW customers in the branch while strategically driving the sales of the bank's products and services.
• Developed and maintained rapport with corporate customers to ensure optimum customer acquisition, retention and revenue generation from sales of all appropriate banking products.
• Developed bank’s customer base and established long-term relationships with the assigned clientele portfolio.
• Prospected and identified new leads and pitched to clients, understood their financial needs and objectives and accordingly recommended appropriate banking product or service to them.
• Assisted clients in making the right decisions with their accounts and explained the financial services on offer to them.
• Prepared credit recommendations for clients, analyzed financial ratios, developed financial projections, analyzed credit worthiness and identified potential financial risks.
• Ensured high level of customer service orientation and application of bank policy; provided quality services and competitive pricing to clients; resolved customer conflicts, ensuring complete customer satisfaction.
• Ensured that all relationships are in compliance with bank regulations and policies; detected money laundering activities and reported to the concerned authorities.
• Managed and oversaw all customer service operations including greeting each customer of the bank warmly and courteously, and providing them with information on financial products and services offered by the bank.
• Liaised with clients to ensure optimal levels of service and long term business relations; processed cash/cheque payments and receipts in both local and foreign currencies.
• Coordinated with cross-functional teams, credit analysts and relationship managers to ensure a streamlined, time- and cost-effective transaction process for the customer.
• Checked the documents of personal finance/vehicle finance/credit card; custodian of the cheque books and credit cards.
• Identified cross-selling opportunities for different bank products to existing and new clients, provided clients with banking advisory services, and resolved customer grievances in time while building a loyal customer base.
• Promoted the bank’s products and services to existing customers, generate leads and secure new business for the bank; executed industry best customer service practices at the branch.
• Followed up with the IFO and the credit department and handled pending case(s).
• Provided exceptional service to bank’s customers, responded to their requests and inquiries, made recommendations about banking products and services, and resolved their complaints or account discrepancies.
• Developed and submitted weekly reports and achievements of the branch to the senior management.
• Worked with the customer service/call center team to present and sell bank products/services to present and potential clients.
• Performed all functions related to opening new and existing bank accounts; served customers in accordance with all established banking policies & procedures, and made changes to accounts as necessary.
• Identified customers’ banking requirements, provided information on new banking products and services, and directed customers to branch representatives, if required.
• Communicated new product and service opportunities, special developments, information and/or feedback gathered through field activity to the appropriate staff.
• Developed and maintained positive relations with customers to create rapport and generate revenues.
• Addressed customer queries, complaints and inquiries pertaining to banking transactions and banking products and services, and resolved them promptly, ensuring complete customer satisfaction.
• Assisted clients in different business channels including banks, brokerage firms, IFAs, insurance companies, fund managers, etc.