May Ann Doctolero

ORDERMANAGEMENT
Managing order queues for vendors and delivery partners
Real-time tracking of each orders status
Vendor(Merchant)Operations
Menu/product management (availability, pricing, photos)
Monitoring vendor performance (prep time, quality, customer ratings)
Resolving merchant-side issues quickly
Technology & Infrastructure
Maintaining the app/website functionality
Real-time system monitoring (performance, outages, bugs)
Updating algorithms for pricing.
DOCUMENT CONTROL
Responsible for processing pricing requests for various products, including chocolates, boxes, acrylic and forex materials, cakes, and other
related items.
Responsible for updating product pricing in the CWS Suite system/POS, ensuring accurate and timely synchronization of prices across all
branches.
Assist the operations team in coordinating branches, and general administrative tasks.
Support daily office activities, including correspondence, filing, data entry, and communication with internal and external stakeholders.
Monitor and manage inventory, supplies, and basic procurement tasks.
Preparation of shipping documents (CIPL, COO, BL Instructions)
Application of COO at RAK CHAMBER and Health Certifications/Permit thru MOIAT.
Creating, organizing and managing both physical and digitalized files.
Managing workflow, distributing documents and controlling access permissions.
Safely storing, archiving and retrieving documents as needed.

Collected and organized financial documents such as sales invoices, purchase receipts, bank statements, and payroll records.
Recorded daily financial transactions, including income, expenses, payments received, and payments made.
Maintained and tracked financial data using QuickBooks, ensuring accuracy and proper expense monitoring.
Supported accounts payable and accounts receivable functions, including tracking supplier payments and following upon customer balances to maintain healthy cashflow.
Processed and monitored invoices and outgoing payments to ensure up-to date and accurate financial records.
Performed bank reconciliations to verify that company records matched actual bank balances.

Execute detailed transaction tagging by reviewing bank statements and identifying the nature and purpose of each transaction.
Communicate with clients via email to address inquiries and concerns, and create support tickets for efficient tracking and resolution of their transactions.
Utilized the ORACLE system to review and verify credit amounts.
Maintaining organized financial and document records.
Ensuring proper documentation and record tracking.
Reviewing transactions for accuracy and compliance.