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May Ann Ramos, Administrative Receptionist/Medical Secretary

May Ann Ramos

Administrative Receptionist/Medical Secretary·SAKURA MEDICAL AND DENTAL CLINIC

United Arab Emirates

Bachelor's degree, Information Technology

Work experience

Total years of experience: 6 years, 11 months

Administrative Receptionist/Medical Secretary

November 2013 - November 2016

SAKURA MEDICAL AND DENTAL CLINIC

Dubai, United Arab Emirates

November 2013 - November 2016

Duties and Responsibilities:
• Answer the telephone in a courteous and professional manner.
• Receive and convey messages in writing, verbally and electronically.
• Make appointments and prepare the bill patients and reimbursement claim form and receipt the money.
• Fax, scan, file documents and prepare documents for mail out. Open, stamp appropriately and distribute incoming mail. Type the documents as required with a high level of accuracy.
• Maintain accurate log of specimen for external pick up.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting the orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule, reminding provider of service delays.
• Helps patients in distress by responding to emergencies.
• Represents general practitioner by screening incoming telephone calls, recording and transmitting messages.
• Scheduling, receiving, and announcing scheduled patients and visitors.
• Sreening unscheduled patients and visitors.
• Arranging referrals to other health care providers.
• Scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
• Ensures general practitioner productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel.
• Preparing medical reports and summaries and patient histories.
• Maintaining patient records; recording meeting discussions.
• Generates revenues by completing direct patient and third-party billing; monitoring accounts receivables; initiating collection calls and reminders.
• Maintains patient confidence and protects operations by keeping information confidential.
• Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains quality results by following and enforcing standards.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Company industry:
Other Healthcare Services
Job role:
Secretarial

F&B Attendant

October 2012 - November 2013

FARES AL JAZEERA RESTAURANT

Dubai, United Arab Emirates

October 2012 - November 2013

• Great guests and make them feel comfortable.
• Learn menu items and be able to describe them appropriately to guests.
• Take beverage and food orders.
• Deliver beverages and food in a timely manner.
• Check-in with guests to ensure that everything is going well.
• Clear dirty dishes from table.
• Refill beverages throughout the meal.
• Deliver guest’s bill and thank them for dining at the restaurant.
• Work with other servers and be a team player.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Collection Teller cum Customer Service Representative

May 2010 - October 2012

MANILA INTERNATIONAL AIRPORT AUTHORITY

Philippines

May 2010 - October 2012

Company industry:
Airlines
Job role:
Other

Customer Service Assistance cum Encoder

November 2008 - February 2009

PHILIPPINE LONG DISTANCE TELEPHONE COMPANY

Philippines

November 2008 - February 2009

Company industry:
Telecommunications
Job role:
Other

Education

Cavite State University- Naic Campus

January 2009

January 2009

Bachelor's degree, Information Technology

Philippines

Maragondon National High School

January 2005

January 2005

High school or equivalent, none

Philippines

Magallanes Adventist Elementary School

January 2001

January 2001

High school or equivalent, Religion

Philippines

Skills

Executive Secretary
Expert
Executive Secretary
Expert
ADMIN ASSISTANT
Expert
ADMIN ASSISTANT
Expert
Secretarial
Expert
Secretarial
Expert
ARRANGEMENTS
Expert
ARRANGEMENTS
Expert
CASH
Expert
CASH
Expert
COLLECTION
Expert
COLLECTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
FILE
Expert
FILE
Expert
PAYMENTS
Expert
PAYMENTS
Expert
RECONCILIATION
Expert
RECONCILIATION
Expert
SECURITY
Expert
SECURITY
Expert
TELEPHONE
Expert
TELEPHONE
Expert
Executive Secretary
Expert
Executive Secretary
Expert

Languages

English
Expert
Tagalog
Expert
Japanese
Beginner
Chinese
Beginner