department coordicoordinator
twofour54
Total years of experience :23 years, 9 Months
• Communicate with Congress speakers (Ministers / Nationals & Internationals) via telephone and email while maintaining a high level of customer service and professionalism
• Provide speaker management; Communicate with speakers to book/confirm speaking engagements, travel and provide training and website support
• Review/edit/coach/mentor speaker, topic and slides.
• Maintain solid knowledge base on all processes and materials in order to answer speakers’ questions with confidence and ease
• Monitor event activities to ensure compliance with applicable regulations and laws, as well as speakers policies
• Monitor speakers’ expenses to ensure compliant programs. Arrange transportation and hotels for speakers, as necessary during the event & take care of them.
• Review and process speakers’ payments
• Manage daily activities and handle department administrative needs:
Support Department staff, provide relevant information, identify improvement opportunities and resolve administrative problems by analysing, and building proper communication channels.
Maintain rapport with customers, managers and employees by setting priorities and arranging and facilitating scheduling of meetings and resolving conflicting situations.
Answer, screen and transfer telephone/email enquiries to the concerned staff. Maintain continuity of work operations by documenting and communicating needed actions to management, discovering irregularities and addressing them timely.
• Events and Calendar Management:
Manage Executive Director calendar and meeting schedule.
Manage travel arrangements and issue Purchase Orders, responsible for the creation of users and security permissions within salesforce CRM.
• Filing System Management
Maintain a proper filing system for all hard and soft copies in a streamlined way.
Handle confidential or sensitive information and ensure confidentiality of office files, records, documents and databases.
• Suppliers and Client Relationship
Building and maintaining relationships with clients and key personnel within customer companies.
Liaising with internal and external parties to ensure work flow and all requirements are met.
Monitoring supplier performance against service level and flagging potential issues.
Assisted with travel, transportation and logistics to bring the subtitling and translation teams to Abu
Dhabi and ensured that the hotel reservation and transportation is arranged per the set plan.
Worked closely with legal / HR Department. Prepared service agreement for our suppliers and sub-
suppliers who translate and review all venues/Box Office staff contracts and job descriptions.
Prepared job fairs and recruited temporary staff for venues/Box Office positions.
Coordinated simultaneous or consecutive translation requirements for the Festival.
Ensured the full coverage of subtitling needs for all films played during the Festival.
o Worked closely with all necessary departments to coordinate and administer subtitling
requirements for ADFF (Abu Dhabi Film Festival) and ensured that the subtitling was
accurate and completed in a timely fashion.
o Followed-up with the necessary departments to provide the required material.
Assistant Operation & Transformation
Manager (Documentation & Legal
Managed and monitored different aspects of operational activities and initiatives within the Asset
Management Group (AMG) business on a daily basis as directed by the senior transformation manager.
* Worked closely with the legal department and provided necessary support by reviewing confidentiality
AMG agreements, engagement letters and asset held/ account documentation and ensuring legal
policies and procedures are complied with.
* Handled a full range of legal work including responding to clients’ queries, drafting documents, reviewing
and approving transaction documents such as Articles/Memorandums of Association, Powers of
Provided ticketing and reservation services through:
o Processing travel bookings, re-quoting and advising when required.
o Performing data entry and reservation using Computerized System, Galileo and other online
engines to process tickets and ensure correct formatting/dates of tickets processed and issued.
o Booking transportation and hotel reservation for various corporations and individuals.
* Provided customer Service through:
o Greeting and responding to customer service requests and assisting customers with all their
needs.
o Providing information to customers at Etihad Airways main office counters.
o Providing detailed information on services and educating customers on all possible alternatives
with regards to travel and tours packages while promoting Etihad Airways’ customer oriented
image.
o Listening carefully to customers’ concerns and helping them identify the travel plans that best suit
their personal and financial needs.
* Assisted with the managing of the office:
o Typing of letters, filing and answering incoming calls to reception and generating statistical reports
periodically and performing other duties as assigned.
Travel Consultant and Tours
Travel Consultant and Tours
Provided counseling on travel issues, quotations for most advantageous rates, and advising on most
effective travel arrangements. Oversaw the preparation of travel packages.
* Processed travel bookings, re-quoting and advising when required, booked transportation and handled
hotel reservation using computer terminal &/or telephone.
* Planned, arranged & marketed tour packages; offered promotional incentives as availed by the company
( BAU)