Receptionist And Admin Assistant
Inter Group
مجموع سنوات الخبرة :8 years, 3 أشهر
● Inform to clients about their bank letters from international banks
● Communicate with Account & taxation department and corporate secretary department when the client need to get assistance
● Corporate with the courier services to connect with overseas office and banks
● Assist HR manager and executives
● Assist staff from other departments
● Answering clients and other organizations calls
- Assisting the customers and tourists for the directions of Hatta Dam and facilities
- Arrange Stocks and communicate with the suppliers when they delivers the stocks
-Calculate daily sales report in POS, Card machine and communicate with the auditors and send emails
- Promote the boat tickets to the customers and issues the tickets and coordinate with the operation teams for customers' complaints and requests.
● Explain the customers about menu and ingredients
● Accept orders from the customers and put it into the SAPAAD system and sent it to kitchen KDS
● Arrange online orders from TALABAT, CARRIAGE applications. and confirm with the customers by phone
● Take exams and tests from FOH trainers about food safety, menu ingredients lines builds and drinks knowledge
● Assist the customers during their dining and give excellent experiences for their visits.
RESPONSIBILITIES:
• Promoting INGLOT brand to customers
• Advising customers about beauty techniques and explaining to customers, methods of drawing eye- brows, liners and how to make contouring.
• Managing EDSS, daily statement, store banking, transferring items to other stores in POS system.
• Calculating sales target, daily target
• Sending emails to the managers
• Providing eficient customer service while maintaining team work
• Keeping information confidential
• Responding to queries for information and accessing relevant materials.
• Performing duties in accordance with training provided and departmental procedures
• Providing a high standard of customer service acting in a professional manner at all times in line with customer service commitment
● Arranged meeting room and schedules for managers
● Transferred phone calls to the related departments
● Did copying, scanning, printing and fax
● Printed PABX bills and sent to the finance unit
● Arranged appointment for staff with guest
● Managed the cleaners
● Assisted the administration coordinator
● Prepared documents for visa application while managing data and records
PEARL) COUNTRY: DOHA, QATAR
RESPONSIBILITIES:
• Handled guest check-ins and check-outs eficiently and in a friendly and professional manner
• Provided information to visitors and tenants
• Assisted guests and resolved guests' challenges to ensure 100% guest satisfaction
• Greeted tenants and transferred calls to the related ofices
• Prepared incoming and outgoing guests list
• Assisted tenant relation oficer or leasing agents
• Collected payments and sent them to the leasing department
• Communicated with customers service center and followed up on their requests
• Made reservations for lodging and other activities in the hotel premises
• Assisted the front ofice manager and supervisors
• Communicated housekeeping staf in regards to rooms and issues
• Performed any other job related duties as assigned
● Managed large amounts of incoming calls from clients and tenants
● Was responsible for accurate and efficient check in and out of clients and tenants
● Wrote meeting minutes and follow the policies as instructed by management
● Identified and assessed customers’ needs to achieve satisfaction
● Built sustainable relationships of trust through open and interactive communication
● Provided accurate, valid and complete information by using the right methods/tools
● Handled complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
● Kept records of customer interactions, processed customer accounts and filed documents
● Assisted tenants relations officer
● Assisted HR department for recruiting staff - collecting interview questions paper, escorting candidates to respective meeting rooms
• Arrange confirmation to the guests’ reservation and group bookings via email, phone calls as per supervisors’ instructions.
• Accommodate the guest with welcoming facilities and manage housekeepers to fulfill the guests’ special requests.
• Arrange wake up calls and assist the guests to process check-in and check-out and give information about the city tour places and hotels’ amenities.
• Assist the guests to complete their orders at our hotel café restaurant and coordinate with F&B team.
