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MsMay Phoo Thwin Elena, Sales & Research Executive

MsMay Phoo Thwin Elena

Sales & Research Executive·Phluid Worldwide

Myanmar

Bachelor's degree, English

Work experience

Total years of experience: 10 years, 5 months

Sales & Research Executive

December 2025 - May 2026

Phluid Worldwide

Singapore, Singapore •Remote

December 2025 - May 2026

• Sourced, screened, and shortlisted candidate profiles for active recruitment pipelines.
• Coordinated interview schedules between hiring managers and candidates, ensuring timely communication.
• Maintained accurate applicant records and recruitment documentation within internal tracking systems.
• Supported end-to-end recruitment administration, reducing scheduling conflicts and improving response times.
Company industry:
Virtual Assistant Services
Job role:
Research and Development

Receptionist & Administrative Assistant

June 2022 - December 2025

2024 Inter Group Myanmar

Singapore, Singapore •Hybrid

June 2022 - December 2025

• Served as first point of contact for all visitors, clients, and vendors, managing daily reception for a busy
corporate office.
• Handled high-volume incoming calls, email correspondence, and calendar scheduling for senior staff.
• Maintained filing systems, processed documentation, and supported procurement and logistics coordination.
• Improved front-desk efficiency by streamlining visitor log and appointment booking processes.
Company industry:
Accounting
Job role:
Administration

Call Center Agent

April 2021 - December 2025

2021 International Food Concepts,

Doha, Qatar

April 2021 - December 2025

• Processed a high volume of inbound customer orders accurately via phone and digital platforms.
• Resolved service-related inquiries and complaints, maintaining customer satisfaction and repeat engagement.
• Collaborated with kitchen and delivery teams to ensure order accuracy and on-time fulfillment.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Admissions office staff

February 2025 - May 2025

S.D.E.C International School

Yangon, Myanmar

February 2025 - May 2025

Company industry:
Training & Education Center
Job role:
Teaching and Academics

Admissions Officer

February 2025 - May 2025

S.D.E.C International School

Yangon, Myanmar

February 2025 - May 2025

• Managed all inbound admissions inquiries via phone, email, and walk-in, supporting enrollment targets.
• Processed student registration documentation and maintained compliant records across multiple intake cycles.
• Coordinated with academic departments to communicate admission decisions and onboarding requirements.
Company industry:
Training & Education Center
Job role:
Administration

executive marketing

December 2024 - January 2025

First Green Hill Logistics

Yangon, Myanmar

December 2024 - January 2025

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Marketing and PR

Executive – Marketing Support

December 2024 - January 2025

First Green Hill Logistics

Yangon, Myanmar

December 2024 - January 2025

• Supported customer engagement initiatives and assisted in business development outreach.
• Prepared marketing materials and maintained client communication records.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Marketing and PR

Receptionist And Admin Assistant

June 2022 - November 2024

Inter Group

Yangon, Myanmar

June 2022 - November 2024

● Inform to clients about their bank letters from international banks
● Communicate with Account & taxation department and corporate secretary department when the client need to get assistance
● Corporate with the courier services to connect with overseas office and banks
● Assist HR manager and executives
● Assist staff from other departments
● Answering clients and other organizations calls
Company industry:
Business Consultancy Services
Job role:
Human Resources and Recruitment

Sales Executive

January 2022 - March 2022

Hatta Kayak

Sharjah, United Arab Emirates

January 2022 - March 2022

- Assisting the customers and tourists for the directions of Hatta Dam and facilities

- Arrange Stocks and communicate with the suppliers when they delivers the stocks

-Calculate daily sales report in POS, Card machine and communicate with the auditors and send emails

- Promote the boat tickets to the customers and issues the tickets and coordinate with the operation teams for customers complaints and requests.
Company industry:
Tourism, Museum, & Cultural
Job role:
Hospitality and Tourism

TEAM MEMBER

April 2021 - December 2021

INTERNATIONAL FOOD CONCEPTS COMPANY

Doha, Qatar

I found this job using Bayt.com

April 2021 - December 2021

● Explain the customers about menu and ingredients
● Accept orders from the customers and put it into the SAPAAD system and sent it to kitchen KDS
● Arrange online orders from TALABAT, CARRIAGE applications. and confirm with the customers by phone
● Take exams and tests from FOH trainers about food safety, menu ingredients lines builds and drinks knowledge
● Assist the customers during their dining and give excellent experiences for their visits.
Company industry:
Food & Beverage Production
Job role:
Customer Service and Call Center

SALES ASSOCIATE

April 2017 - April 2020

APPAREL QATAR WLL

Doha, Qatar

April 2017 - April 2020

RESPONSIBILITIES:
• Promoting INGLOT brand to customers
• Advising customers about beauty techniques and explaining to customers, methods of drawing eye- brows, liners and how to make contouring.
• Managing EDSS, daily statement, store banking, transferring items to other stores in POS system.
• Calculating sales target, daily target
• Sending emails to the managers
• Providing eficient customer service while maintaining team work
• Keeping information confidential
• Responding to queries for information and accessing relevant materials.
• Performing duties in accordance with training provided and departmental procedures
• Providing a high standard of customer service acting in a professional manner at all times in line with customer service commitment
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Associate

April 2017 - April 2020

Apparel Qatar W.L.L.

Doha, Qatar

April 2017 - April 2020

• Delivered consistent customer service across a high-traffic retail environment, contributing to store sales
targets.
• Operated POS systems and managed cash and card transactions with accuracy.
• Built customer rapport through product knowledge and personalized service recommendations.
Company industry:
Retail & Wholesale
Job role:
Sales

Front Desk Receptionist

August 2015 - April 2016

The Lutheran World Federation- Act Alliance

Yangon, Myanmar

August 2015 - April 2016

● Arranged meeting room and schedules for managers
● Transferred phone calls to the related departments
● Did copying, scanning, printing and fax
● Printed PABX bills and sent to the finance unit
● Arranged appointment for staff with guest
● Managed the cleaners
● Assisted the administration coordinator
● Prepared documents for visa application while managing data and records
Company industry:
International Humanitarian Organization
Job role:
Administration

Receptionist

August 2015 - April 2016

The Lutheran World Federation

Yangon, Myanmar

August 2015 - April 2016

• Managed front-desk reception and administrative support for an international humanitarian organization.
• Coordinated visitor access, handled correspondence, and supported internal scheduling.
Company industry:
Non-profit Organization
Job role:
Customer Service and Call Center

FRONT OFFICE AGENT / CUSTOMER

January 2015 - May 2015

Alfardan Properties

Doha, Qatar

January 2015 - May 2015

PEARL) COUNTRY: DOHA, QATAR

RESPONSIBILITIES:
• Handled guest check-ins and check-outs eficiently and in a friendly and professional manner
• Provided information to visitors and tenants
• Assisted guests and resolved guests challenges to ensure 100% guest satisfaction
• Greeted tenants and transferred calls to the related ofices
• Prepared incoming and outgoing guests list
• Assisted tenant relation oficer or leasing agents
• Collected payments and sent them to the leasing department
• Communicated with customers service center and followed up on their requests
• Made reservations for lodging and other activities in the hotel premises
• Assisted the front ofice manager and supervisors
• Communicated housekeeping staf in regards to rooms and issues
• Performed any other job related duties as assigned
Company industry:
Real Estate
Job role:
Hospitality and Tourism

Front Office Agent / Customer Service Agent

January 2015 - May 2015

2015 Al Fardan Properties,

Doha, Qatar

January 2015 - May 2015

• Assisted guests and tenants with inquiries, reservations, and property-related service requests.
• Maintained front office records and coordinated with property management on guest needs.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Desk Receptionist

June 2014 - December 2014

Chiyoda Corporation - Chiyoda & Public Works Co.,LTD

Yangon, Myanmar

June 2014 - December 2014

● Managed large amounts of incoming calls from clients and tenants
● Was responsible for accurate and efficient check in and out of clients and tenants
● Wrote meeting minutes and follow the policies as instructed by management
● Identified and assessed customers’ needs to achieve satisfaction
● Built sustainable relationships of trust through open and interactive communication
● Provided accurate, valid and complete information by using the right methods/tools
● Handled complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
● Kept records of customer interactions, processed customer accounts and filed documents
● Assisted tenants relations officer
● Assisted HR department for recruiting staff - collecting interview questions paper, escorting candidates to respective meeting rooms
Company industry:
Business Support Services
Job role:
Secretarial

Receptionist

June 2014 - December 2014

Chiyoda Japanese Corporation

Yangon, Myanmar

June 2014 - December 2014

• Managed visitor services, switchboard operations, and internal office communications.
• Provided administrative support to management, including document handling and scheduling.
Company industry:
Business Support Services
Job role:
Customer Service and Call Center

Hotel Receptionist

January 2014 - May 2014

Guest Care Hotel

Yangon, Myanmar

January 2014 - May 2014

• Arrange confirmation to the guests’ reservation and group bookings via email, phone calls as per supervisors’ instructions.
• Accommodate the guest with welcoming facilities and manage housekeepers to fulfill the guests’ special requests.
• Arrange wake up calls and assist the guests to process check-in and check-out and give information about the city tour places and hotels’ amenities.
• Assist the guests to complete their orders at our hotel café restaurant and coordinate with F&B team.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Office Receptionist

January 2014 - May 2014

Guest Care Hotel

Yangon, Myanmar

January 2014 - May 2014

• Handled guest check-in and check-out processes, room reservations, and front desk inquiries.
• Maintained accurate occupancy records and provided responsive service to hotel guests.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

East Yangon University

January 2025

January 2025

Bachelor's degree, English

Myanmar

ICM

May 2016

May 2016

Bachelor's degree, Business Management and Administration

United Kingdom

University of East Yangon

January 2015

January 2015

Bachelor's degree, English Literature

Myanmar

GPA (rating): Good

GPA (rating): Good

View attachment

Skills

Customer Service Skills
Expert
Customer Service Skills
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Front Office
Expert
Front Office
Expert
Business Administration
Expert
Business Administration
Expert
Sales Management
Expert
Sales Management
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
ACTING
Expert
ACTING
Expert
ADVISING
Expert
ADVISING
Expert
DRAWING
Expert
DRAWING
Expert
LINERS
Expert
LINERS
Expert
SALES
Expert
SALES
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
FOOD SAFETY
Intermediate
FOOD SAFETY
Intermediate
INTERACTIVE COMMUNICATIONS
Intermediate
INTERACTIVE COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Administration
Intermediate
Administration
Intermediate
Front Office
Intermediate
Front Office
Intermediate
Receptionist
Intermediate
Receptionist
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Secretarial
Expert
Secretarial
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
Customer Service Skills
Expert
Customer Service Skills
Expert
Business Administration
Expert
Business Administration
Expert
Sales Management
Expert
Sales Management
Expert

Social profiles

Languages

Japanese

Intermediate

English

Expert

Arabic

Beginner

Training and Certifications

Certifications
English Four Skills Certificate IELTS Preparation Course

Hobbies and interests

Swimming

Most Committed Award- City of Glory Ministry- Doha,Qatar (2020)