Assistant Personnel Manager
One & Only Royal Mirage Hotel
مجموع سنوات الخبرة :13 years, 8 أشهر
Based in Dubai, UAE, a Senior HR position responsible for HR administration of +1000 employees (including management levels) at this prestigious 5* hotel
Specific areas of responsibility include:- Management of team of 2 Administrative assistants, 3 First Aiders
-Maintenance of corporate HR system to ensure data integrity and privacy
-Management of all leavers and associate processes, including exit interviews
-Creation and submission of monthly HR reports and management information / KPI’s
-Development of reward / recognition program and management of associated events
-Management of the disciplinary process
-Daily point of contact for any HR queries
-Liaison with PRO for any local translation requirements
-Management of ex-pat (and their dependents) on-boarding programme and visa / medical processes
-Implementation of 6, 12 and 18 month probation / appraisal process
-Handling HR petty cash float and expense statements
-Management of any staff events
-Responsible for HR announcements, memos and communication
•Providing functional assistance for MICE clients
•Management of the hotel business centre, including all inventory items
•Creation of all client contracts and internal event orders
•Maintenance of MICE sales database including track and trace, market analysis and payments
•Management of tele-booking service as well as walk in guests
•Client co-ordination at all events and liaison with all hotel departments
Executive Secretary to General Manager
Dusit Inyalake Hotel - Yangon, Myanmar (April 2004-July 2007)
Job Profile: • Assist to the General Manager for plan & organize daily work plan, follow up with management head office ( Dusit - Thailand)
• Make daily schedule of all activities of GM covers business and personal
activities and take independent and timely decisions to meet objectives.
• Review all correspondence and submissions for General Manager's approval for variety of criteria such as presentation, style, language, accuracy and organizational context.
• Established and maintain all hard copy and electronic files, reference
materials and confidential records as required and evaluate information for retention or disposal.
• Arranging visa for expatriates and management form oversea head office.
Establish an efficient filing system for all confidential documents for
Executive Office.
•Scheduling all business meeting for GM with clients, guests, Department
head, corporate agents & head office management
Take meeting minutes for all meetings from Executive Office if required.
Delivery of excellent levels of customer service and safety in flight.
• Diploma in Marketing (Thames Management Centre International)
Certificate Courses from Hilton Worldwide Brand Standard • Certificate of Generic Brand Service Standards 2009 • Certificate of Complaint Handling • Certificate of Event Bonus-HI • Certificate of Group Meeting & Inquiry Handling • Certificate of Guest Telephone Communication • Certificate of Hilton Meetings • Certificate of Hilton Pricing 01-Introduction • Certificate of Hilton Honors Financial (for Hilton Hotels outside the Americas) • Certificate of All Other Operated Departments-Curriculum • Certificate of Hilton Brand Standards- Curriculum • Certificate of Hilton pricing 04-Pricing Competitively • Certificate of Hilton pricing 03-Value based Pricing • Certificate of Introduction to Finical Statements • Certificate of Hilton pricing 03-Value based Pricing • Certificate of Hilton Reservations • Certificate of Hilton Honors Event Bonus Overview (for use by Hotels outside the US and Canada) • Certificate of Banqueting Hilton Brand Service Standards-Curriculum • Certificate of All Food & Beverage Hilton Brand Services- Curriculum • Certificate of Bar & Lounge Hilton Brand Standard Services-Curriculum • Certificate of Meetings and Business Centre Hilton Brand Service Curriculum • Certificate of Group Meeting Reservations Hilton Brand Standard Curriculum • Certificate of Front Office Hilton Brand Service Standards Curriculum • Certificate of Group Meeting Reservations Hilton Brand Service Standards- Curriculum • Certificate of Telephone Brand Services Standards Curriculum • Certificate of All Rooms Hilton Brand Service Standards Curriculum • Certificate of Enhanced HHonors Hotel Procedures • Certificate of Information Security Awareness • Language Proficiency • Myanmar - (native) Fluent in spoken & written • English - Fluent in Spoken & written