Maya Rizk, Country Manager

Maya Rizk

Country Manager

GWR Consulting

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Master, Masters in Human Nutrition
Expérience
15 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :15 years, 1 Mois

Country Manager à GWR Consulting
  • Liban - Beyrouth
  • Je travaille ici depuis janvier 2014

Developing and implementing customer relationship plans, establishing relationships with high-level customer decision-makers, and taking responsibility for organizational relationship establishment

Formulating solution to boost in-store customer experience through analysing the data of mystery shopping and journey mapping in addition to finding a scientific relationship between their results throughout the month
Working with all departments in the organization to make sure contracts are processed correctly and promptly
Managing a team of 30 team members from Head of Departments, account managers and freelancers
Accomplished 100+ projects in customer experience management through mystery shopping and data analysis, and succeeded in an increase of 20% in sales and 30% in profit within nine months of handling a new position
Accomplished 70+ projects in food safety consultancy through performing food safety audits across the MENA region, consulting the clients and training all levels of staff members in food safety. Succeeded in turning the P&L of the food safety department from being negative to positive within 1 year of handling the position
Responsible of maintaining a positive P&L for GWR Lebanon office
Preparing the budget and sales forecast of the company
Managing relationships with key clients in different industries (retail, hospitality, automotive and banking) and upselling new services
Building up technical and commercial offers based on customers’ requested RFP
Got appointed as a member of the office’s core team. Shared responsibility with its committee for the KPI of the entire office (customer relationship management, finance, operations)
Working in tandem with GWR’s top management team to build and manage a multi-million-dollar pipeline of strategic services opportunities and develop a sales strategy, new services and penetrating new markets in the region
Setting sales and pricing strategies
Working on data analytics using google data studio through live dashboards showing customers results
Performing journey mapping for key clients to evaluate their touch points affecting customer experience
Designated as the escalation contact person for GWR’s clients
Developing a franchising approach for GWR

Head of Food Safety Department à GWR Consulting
  • Liban - Beyrouth
  • octobre 2010 à décembre 2013

 Conducting Food Safety Audits based on GMPs for restaurants and catering companies in a timely accurate manner in Lebanon as well as in the MENA region and Turkey
 Consulting clients on food safety issues following the reports issued by the department
 Maintaining the quality of the Departments’ activities according to the company’s stated quality standard
 Supervising the staff members of the department and following up on their projects and tasks
 Supervising the Audit quality of the Departments staff so that it’s in line with the company’s quality standard
 Recruiting food safety auditors
 Training food safety auditors to be able to conduct food safety audits
 Conducting Level 2 Food safety training
 Conducting Level 3 Food Safety Training (equivalent to Advanced food safety training)
 Maintaining the department’s procedures and forms in conformity with ISO 9001:2008 standards

Account Manager à GWR Consulting
  • Liban - Beyrouth
  • octobre 2009 à septembre 2010

 Preparing monthly HygieneCheck Auditing schedule for clients
 Placing, sending and following up on the schedule
 Correcting reports for various clients
 Meeting with clients to discuss food safety issues
 Training new food safety auditors

Food Safety Auditor à GWR Consulting
  • Liban - Beyrouth
  • mai 2009 à septembre 2009

 Performing hygiene check inspection for clients in Lebanon and Dubai
 Writing a hygiene check report

Éducation

Master, Masters in Human Nutrition
  • à Universite Saint Joseph
  • octobre 2009

graduated with High Honor following my thesis about the determination of Gluten amount in Gluten Free Products

Baccalauréat, BS in Nutrition and Dietetics
  • à Universite Saint Joseph
  • juillet 2009

Specialties & Skills

Organised
Project Management
Delivering Results
Staff Training
Time management skills
Trainer
Project Management

Langues

Arabe
Expert
Anglais
Expert
Français
Expert

Formation et Diplômes

Tools for Data Science by IBM (Formation)
Institut de formation:
Coursera
Date de la formation:
June 2021
Durée:
30 heures
PIC Train the Trainer (Formation)
Institut de formation:
Highfield Awarding Body for Compliance
Date de la formation:
June 2021
Durée:
16 heures
Preparing to Teach in the Lifelong Learning Sector (PTTLS) (Formation)
Institut de formation:
Highfield Awarding Body for Compliance
Date de la formation:
October 2010
Durée:
30 heures
Level 3 Award in Supervising HACCP for catering (Formation)
Institut de formation:
GWR Consulting
Date de la formation:
June 2011
Durée:
12 heures
Effective Delivery of HABC Level 4 Food Safety and HACCP Qualifications (Formation)
Institut de formation:
Highfield Awarding Body for Compliance
Date de la formation:
October 2013
Durée:
8 heures