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maya Saneh, Client Relationship Manager

maya Saneh

Client Relationship Manager·Spectrum Group

Lebanon

High school or equivalent, Economics And Sociology

Work experience

Total years of experience: 15 years, 4 months

Client Relationship Manager

June 2025 - Present

Spectrum Group

Beirut, Lebanon

June 2025 - Present

Managed and maintained strong relationships
with 13 restaurant clients, serving as the
primary point of contact for operational,
commercial, and service-related matters
Ensured client satisfaction and retention by
proactively addressing concerns, resolving
issues, and aligning services with restaurant
needs
Coordinated with internal teams (operations,
marketing, finance, delivery, or support) to
ensure smooth day-to-day operations across all restaurants
Monitored restaurant performance metrics (sales, service
quality, customer feedback) and provided actionable insights
for improvement
Conducted regular check-ins and performance reviews with
restaurant owners/managers.
Maintained accurate client records and reports, ensuring clear
communication and accountability
Company industry:
Catering, Food Service, & Restaurant

Cluster Sales Manager

January 2022 - March 2026

The Smallville Hotel

Beirut, Lebanon

January 2022 - March 2026

Led cross-property sales initiatives across 3 properties,
achieving 120% of annual revenue targets through
strategic market positioning
Developed and executed targeted marketing campaigns
for low-occupancy periods, resulting in 28% increase in
bookings during traditionally slow seasons
Achieved 73% capacity during times of crisis through
rigorous business development with international media
outlets such as Sky News and Reuters
Company industry:
Hospitality & Accomodation
Job role:
Sales

Cluster Sales Manager

January 2021 - March 2026

LaHoya Hotels

Beirut, Lebanon

January 2021 - March 2026

Spearheaded comprehensive sales strategies resulting
in 30% revenue growth within first quarter by
implementing targeted market segmentation and
optimizing distribution channels.Executed strategic
account management plans for key corporate clients.
Headed business development with multiple
international embassies
Company industry:
Hospitality & Accomodation
Job role:
Sales

Recreation Membership Manager

April 2020 - February 2021

beach rotana hotels

Abu Dhabi, United Arab Emirates

I found this job using Bayt.com

April 2020 - February 2021

Creating and enforcing plans that will help meet the needs of customers.
Planning and budgeting for PR events, programs and initiatives.
Building long-term relationships with all relevant stakeholders, such as local government, media and people.
Liaising with the projects marketing team and branding agency to ensure customer communication such as newsletters, emails, brochures & campaigns are effectively disseminated on time or ahead of schedules.
Notifying the sales team of new sales and cross-selling opportunities.
Helping to promote and maintain a positive company image.
Company industry:
Hospitality & Accomodation
Job role:
Sales

Senior Client Portfolio Manager

January 2012 - January 2017

SKAI Holdings

Dubai, United Arab Emirates

January 2012 - January 2017

Managed comprehensive portfolio of 200+ luxury
property units
Achieved 95% client retention rate through proactive
relationship management and personalized service
delivery
Abu Dhabi, UAE
Company industry:
Real Estate

Client Relationship Manager

February 2012 - October 2016

Skai Holdings

Dubai, United Arab Emirates

February 2012 - October 2016

Assisting the sales team in buying, selling & leasing and ensured all client payments were satisfied as per payment structure.
Instrumental in property sales of over AED 17 million in 4 months; ensuring all sales purchase agreements and reservations were completed in timely manner.
Handling the PR aspect of a possible crisis situation.
Company industry:
Real Estate
Job role:
Sales

Loyalty Program Executive

January 2008 - November 2012

Rotana Hotel Group Corporate HQ

Abu Dhabi, United Arab Emirates

January 2008 - November 2012

Consistently exceeded monthly membership acquisition
targets by 30%, personally securing 50+ new program
enrollments daily.
Collaborated with cross functional teams to enhance loyalty
program benefits.
Company industry:
Hospitality & Accomodation

Personal Banking Executive

February 2009 - February 2012

National Bank Of Abu Dhabi

Abu Dhabi, United Arab Emirates

February 2009 - February 2012

Contacting potential companies in the market to provide overview of NBAD, Elite benefits.
Leading marketing and advertising plans for NBAD Special offers of NBAD Products (Loans, Credit cards, and Debit Cards).
Planning and hosting special VIP networking events.
Company industry:
Financial Services
Job role:
Banking

Education

college saint Elie btina

June 2007

June 2007

High school or equivalent, Economics And Sociology

Lebanon

College Saint Elie Btina

January 2003

January 2003

High school or equivalent, Business And Economics

Lebanon

Skills

Client Handling
Expert
Client Handling
Expert
EFFECTIVE COMMUNICATION
Expert
EFFECTIVE COMMUNICATION
Expert
Problem Solving
Expert
Problem Solving
Expert
Opera
Expert
Opera
Expert
Client Relationship Management CRM
Expert
Client Relationship Management CRM
Expert
public relations
Intermediate
public relations
Intermediate
Client servicing
Expert
Client servicing
Expert
Crisis management
Intermediate
Crisis management
Intermediate
problem solving
Expert
problem solving
Expert
opera
Intermediate
opera
Intermediate
negotiation
Expert
negotiation
Expert
Customer Service
Expert
Customer Service
Expert
Credit Cards
Expert
Credit Cards
Expert
Benefits Communication
Expert
Benefits Communication
Expert
Issues Resolution
Expert
Issues Resolution
Expert
Client Handling
Expert
Client Handling
Expert
Office Coordination
Expert
Office Coordination
Expert
CERTIFIED HOSPITALITY SALES PROFESSIONAL CHSP
Intermediate
CERTIFIED HOSPITALITY SALES PROFESSIONAL CHSP
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
MARKET SHARE
Intermediate
MARKET SHARE
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English

Expert

French

Expert

Arabic

Expert

Russian

Expert

Italian

Intermediate

Training and Certifications

Certifications
Beach Rotana Hotel Management
Negotiation skills / Selling skillsI (TSA Training)
Mar 2008 - Sep 2008
Training
opera system,
Rotana Hotels

Hobbies and interests

Emerging Markets in Middle East Hospitality
Hospitality Technology Integration
Luxury Hospitality Trends & Innovation
Digital Transformation in Hotel Operations
art , community involvement, networking