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Mayar AbdElGhany, Corporate Collection Sr. Advisor

Mayar AbdElGhany

Corporate Collection Sr. Advisor

etisalat-misr

Location
Egypt - Cairo
Education
Bachelor's degree, Faculty of Arts,Tour Guide Department.
Experience
7 years, 8 Months

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Work Experience

Total years of experience :7 years, 8 Months

Corporate Collection Sr. Advisor at etisalat-misr
  • Egypt - Cairo
  • March 2007 to October 2013

10th of March 2007 till Oct. 2013, working in the customer care department representing Etisalat Misr, mobile network company.

• Representing Etisalat risk management department as a corporate outbound collection & bad debt Sr. advisor from November 2009 till October 2013.

• Representing Etisalat as a customer care advisor from March 2007 till November 2009 with Etisalat employee of the month Award for Dec. 2007 & January 2008.

• Supporting customer care training team from Jan 2009 till Aug 2009.

• Supporting TLS team for 2 month from Aug. till Sep.2008.

• Supporting Customer Experience department for 3 months from Feb. till May 2008.

Customer Care Representative at xceed
  • Egypt - Cairo
  • June 2006 to March 2007

7 Dec. 06 till 3 March 07, representing Xceed in DU international account in the capacity of Customer Care Representative.

25 Jun 06 - 7Dec. 06 represented Xceed in Telecom Egypt account in the capacity of Customer Service Representative.

Telesales Representative at Mena Trade
  • Egypt - Cairo
  • December 2005 to February 2006

Dec.05 - Feb. 06 representing Mena trade company as a telesales for SAZ card.

Education

Bachelor's degree, Faculty of Arts,Tour Guide Department.
  • at Ain Shams University.
  • July 2005
High school or equivalent,
  • at Abd el Aziz Al el Soad Language School.
  • July 2001

Specialties & Skills

Team Management
+Endorse 1
Communication Skills
+Endorse 1
Training
+Endorse 1
Computer Skills
+Endorse 1
Customer Service
+Endorse 0
Computer skills
+Endorse 0

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

Etisalat (Certificate)
Date Attended:
October 2010
Valid Until:
October 2010
BBSA+ (Certificate)
Date Attended:
February 2006
Valid Until:
February 2006
Etisalat Academy (Certificate)
Date Attended:
April 2012
Valid Until:
April 2012
Ministry of Communication and Information Technology (MCIT) (Certificate)
Date Attended:
March 2006
Valid Until:
June 2006
Etisalat (Certificate)
Date Attended:
November 2011
Valid Until:
November 2011
Future Generation Foundation (FGF) (Certificate)
Date Attended:
August 2005
Valid Until:
December 2005
Etisalat (Certificate)
Date Attended:
May 2008
Valid Until:
May 2008
Etisalat (Certificate)
Date Attended:
May 2012
Valid Until:
May 2012

Hobbies

  • Walking ,working out , listening to the music & cooking