Bayt.com
Mayar AbdElGhany, Corporate Collection Sr. Advisor

Mayar AbdElGhany

Corporate Collection Sr. Advisor

etisalat-misr

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, Faculty of Arts,Tour Guide Department.
Expérience
7 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :7 years, 8 Mois

Corporate Collection Sr. Advisor à etisalat-misr
  • Egypte - Le Caire
  • mars 2007 à octobre 2013

10th of March 2007 till Oct. 2013, working in the customer care department representing Etisalat Misr, mobile network company.

• Representing Etisalat risk management department as a corporate outbound collection & bad debt Sr. advisor from November 2009 till October 2013.

• Representing Etisalat as a customer care advisor from March 2007 till November 2009 with Etisalat employee of the month Award for Dec. 2007 & January 2008.

• Supporting customer care training team from Jan 2009 till Aug 2009.

• Supporting TLS team for 2 month from Aug. till Sep.2008.

• Supporting Customer Experience department for 3 months from Feb. till May 2008.

Customer Care Representative à xceed
  • Egypte - Le Caire
  • juin 2006 à mars 2007

7 Dec. 06 till 3 March 07, representing Xceed in DU international account in the capacity of Customer Care Representative.

25 Jun 06 - 7Dec. 06 represented Xceed in Telecom Egypt account in the capacity of Customer Service Representative.

Telesales Representative à Mena Trade
  • Egypte - Le Caire
  • décembre 2005 à février 2006

Dec.05 - Feb. 06 representing Mena trade company as a telesales for SAZ card.

Éducation

Baccalauréat, Faculty of Arts,Tour Guide Department.
  • à Ain Shams University.
  • juillet 2005
Etudes secondaires ou équivalent,
  • à Abd el Aziz Al el Soad Language School.
  • juillet 2001

Specialties & Skills

Team Management
+Endorse 1
Communication Skills
+Endorse 1
Training
+Endorse 1
Computer Skills
+Endorse 1
Customer Service
+Endorse 0
Computer skills
+Endorse 0

Langues

Arabe
Expert
Anglais
Expert
Français
Débutant

Formation et Diplômes

Etisalat (Certificat)
Date de la formation:
October 2010
Valide jusqu'à:
October 2010
BBSA+ (Certificat)
Date de la formation:
February 2006
Valide jusqu'à:
February 2006
Etisalat Academy (Certificat)
Date de la formation:
April 2012
Valide jusqu'à:
April 2012
Ministry of Communication and Information Technology (MCIT) (Certificat)
Date de la formation:
March 2006
Valide jusqu'à:
June 2006
Etisalat (Certificat)
Date de la formation:
November 2011
Valide jusqu'à:
November 2011
Future Generation Foundation (FGF) (Certificat)
Date de la formation:
August 2005
Valide jusqu'à:
December 2005
Etisalat (Certificat)
Date de la formation:
May 2008
Valide jusqu'à:
May 2008
Etisalat (Certificat)
Date de la formation:
May 2012
Valide jusqu'à:
May 2012

Loisirs

  • Walking ,working out , listening to the music & cooking