Mayur Shettigar

• Resolved credit card disputes and customer queries, maintaining a 90%+ satisfaction rate.
• Ensured accuracy and security in payment processing while adhering to compliance standards.
• Managed credit card applications with a focus on fraud prevention and data verification.
• Utilized data-driven insights and variety of tools to uphold meticulous information maintenance standards.

• Spearheaded the transit of 5.5K+ containers in 6 months across Iran and China.
• Introduced an inventory allocation system that reduced daily delays by 20 minutes, mainly
pertaining to Iranian cargo.
• Managed D.O. paperwork for imports, vendor pricing, and inventory distribution.
• Increased bookings by 400 and improved profitability by $80 per cargo.

• Reduced escalation rates by 9% while leading Level II escalations.
• Trained and mentored new team members, improving productivity and accuracy.
• Assisted 300+ customers weekly, boosting satisfaction ratings by up to 18% monthly.
• Developed a customer support strategy to strengthen relationships and retention.

• Managed payment disputes for 30+ vendors, ensuring timely resolutions.
• Engaged in business development strategies to enhance customer loyalty and sales.