Sr.Desktop support Engineer
KARSUN SOLUTION PVT LTD
Total years of experience :7 years, 11 Months
Client site: DR.REDDYS LABORTORY Ltd. At Studio 5B(Bandra)
As a Mac support Engineer (L2 support)
Handling all apple products like (iphone, ipad, imac, macbook) and repair.
Knowledge of MAC OSX, Microsoft office & Outlook support, Mail configuration on iphone /Ipad /Mac/Time capsule configuration /apple Tv, Mobile App install & configuration well known
Network configuration and support/Application servers/inventory management Server
Handling video conference setup (lifeSize)/ cctv install & monitoring, (3d printer/laser cutter)operator.
Act as the primary contact for all Uber internal IT support requests.
Provides hardware, software, and account Service Desk support and technical education to end users on computer, mobile devices, and printers.
Troubleshoots Mac, Windows and Linux software and hardware for end users through service desk walk-ups, chat, video conference and Jira.
Troubleshoots iPhone and Android mobile phones, iPads, Mifi’s, RDK kits and other IT related hardware in-office, such as printers.
Sets up mobile phone, MDM, email, VPN, and internet access for users via secure company network.
Triage, assign, resolve, or escalate all incoming tickets.
General Network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
Acts as smart hands services for enterprise Tech Services teams.
Procures, provisions and deploys equipment for end users
Work with external vendors (ie Dell, CDW, Thresher, Arkphire, etc)
Oversees the replenishment and allocation of inventory to their appropriate locations.
Onboarding administration.
Prepares new hire hardware for deployment.
Educate new hires on new software and technology related procedures to secure a swift onboarding process.
Performs set-ups, break-downs, and transports equipment, such as monitors on an as-needed basis for new and existing end users.
Procures AV equipment
Manage AV tickets and drive resolutions through the Jira ticketing system.
Break/fix resolution for AV software and hardware
Examines, designs, and implements new internal procedures to improve office procedures.
Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.
Contact and collaborate with software and hardware vendors to solve technical issues as needed
Technical Qualifications:
A deep understanding of root-cause analysis.
Strong understanding of Mac OS architecture.
Ability to perform command line troubleshooting to resolve individual application failures.
Mac OS X system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, VMware Fusion, Apple Remote Desktop.
Strong knowledge of Windows. Linux knowledge is a plus.
Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
Troubleshooting and application support, including MS Office.
Working knowledge of the following technologies:
Active Directory and basic AD administration