Mazen Farouk

 Spearheading a culture of quality within the company.
 Train staff on the effective use of management systems, tools, group problem solving techniques and team building development skills.
 Responsible for the development of QHSSE annual budget recommendations and implementation.
 Advising the Base Management Team on quality trends.
 Deciding on the company’s quality assurance policies and objectives.
 Ensuring compliance to all local and national regulations and full comprehension to customer needs and expectations.
 Setting up and maintaining QA controls and procedures up to date.
 Ensuring the proper receipt, storage and use of materials.
 Negotiating with suppliers/contractors to set high quality standards for any goods or services they supply.
 Agreeing in-house standards.
 Supervising internal audits.
 Working closely with the company's operational teams, giving specialized QA advices as required.
 Dealing promptly and professionally with any non-compliance issues, provide analytical study of historical non-compliance raised to identify trends for an effective change as required.
 Coordinating the activities of junior members of staff.
 Provide weekly and monthly reports to senior managers on performance.
 Ensuring that all QA Tests/inspection are carried out on time and in full.
 Delivering presentations to an audience of Manager Level within the business.
 Making sure that all QA records, data & information are available to managers and for the purpose of Management Review.
 Ensuring non-conforming products are identified and placed on restriction.
 Responsible for the review and update of the quality plans and their implementation level.
 Coordinating the investigation of customer complaints.
 Assist workshop team in investigation of all base incidents’ (Recordable Incidents, Near Miss and First Aid) and ensure proper records are completed and submitted. Assist in implementation of corrective actions as it relates to the incident and ensure “lessons learned” are communicated throughout the Company and are incorporated into the program.
 Responsible for the QHSSE Section in all tenders (national & international) which the company contribute in addition to all meetings and visits conducted by the client and the IFC.

• Established training function from scratch, as per ISO 9001, system approach, and acting as the QHSSE Coordinator for non-technical functions in ISO Certification projects.
• Established Basic Training Center in Suez, to provide basic and vocational training operated within a complete educational process as for (Trainers assignment, training materials, exams, workshop design, classrooms setup…etc).
• Implemented various vocational training programs for SGGE Staff before the inauguration of the plant in different countries like (France, India, Brazil, Romania, UK), including all logistics and technical aspects.
• Coordinated with Departments Managers to provide a training framework within company budget using TNA that enables all employees to make a full contribution to the business in co-ordination with the central training department in France.
• Standardized training programs KPIs so as to monitor and evaluate the ROI for each one, also contribute to the development and improvements of all training materials and aids.
• Conducted Code of Conduct training for all newcomers and existing employees.
• Conducted performance appraisals for all SGGE Employees (Blue & White collars), then feedback “People Group” system with relevant data for each employee career path.
• Represented Saint Gobain Egypt (Glass & Gypsum) in all deals with IMC and ongoing provide reports on SG utilized budget and available balance.
• Identified and assessed training providers, and opened new sources for training providers.

• Responsible for developing and maintaining MKT2* (PC Training) Communications Plan.
• Responsible for Saint Gobain Glass Egypt Group Human Resources & Administration polices / procedures and regulations’ maintenance and checking their proper implementation, also may suggest any amendments when needed.

NATGAS October 2004 - October 2008
• Assisted relevant functions in developing, implementing and continuously improve an effective Quality, Health, Safety & Environmental Management system in accordance with the ISO Requirements. (ISO 9001, 14001, OHSAS 18001)
• Helped to increase the awareness for the importance of complying with corporate QHSE&SP codes and guidelines, through ongoing trainings and workshops.
• In cooperation with relevant functions manager established SLA for every function area and continuously monitoring and reporting on their performance.
• Preparing the Annual QHSSE & CSR Plan, including (internal/external audits, spot checks, trainings and improvement projects)
• Analyzing all feedback reports / audit reports and then proposing opportunities for improvements (OFIs) projects in terms of QHSSE matters.
• Lead a group of Quality Assurance Engineers in each concession area to continuously monitor quality functions deployment.
• Assist in developing the company Call Center by setting and monitor the human resources and infrastructure requirements which are strongly needed for achieving customers' satisfaction.
• Assist in constructing the Crisis Management Committee and perform drills as required by QHSSE Manager.
• Negotiating with managers and operators, to eliminate conflict between production and QHSSE considerations.
• Maintaining good communication channels with Stakeholders.
• External Affairs with concerned parties, who are in relation to EH&S department scope of work. (Enforcement relations with both GO and NGOs)
• Prepare the Quality Assurance tender deliverables documents as per the Instruction to Bidders requirements in case of international tendering.

Company Sr. Document Controller / Trainer
Egyptian Drilling Company October 2002-October 2004

• Acted as company Senior Document Controller by ensuring that any updating or amendment concerning procedures/instructions follow the same process as the original issuance, also ensuring that the receiver of amended documents remove and make waste of obsolete ones, which are no longer in force or valid.

• Provided on-site training for the rigs crew on the proper administration of company manuals and its related documentation.

• Assisted the Human Resources Department in preparing employees job descriptions and organization charts.

• Assisted in the internal audits within the company as well as on/off-shore rigs, and in executing external QA audits at EDC's subcontractors and suppliers.

• Assist the concerned department in documenting procedures and work instructions to comply with ISO 9001/2000 ISO 14001/2004 OHSAS 18001 requirements and to continuously ensure that the company procedures and instructions comply with ISO 9000-14001 new releases or versions.

Airline Operations Trainee
Link Agency October 2001-December 2001
• Handling the assigned charter flights from Sharm Base including terminal & ramp operations.

HR Officer Trainee
Hyundai for Engineering & Construction LTD. (Four Seasons Nile Plaza Project January 2001-April 2001

• Acting as assistant to the HR & Administration Manager.

Customer Service Trainee
Arab Bank August 1999-September 1999

• I was trained to handle the customer's problems concerning their accounts, and opening new accounts.