Mazen Magdy Mahmoud

Handle end-to-end ERP implementation processes, starting from understanding client
requirements, setting up the system, and preparing the account according to business
needs.
Conduct implementation sessions with clients to explain the system setup, workflows,
and best practices for using the ERP solution.
Train clients and end users on daily operations, transactions, reports, and system
features to ensure successful adoption.
Support clients in configuring business processes, entering accounting transactions, and
reviewing reports to ensure accurate usage ofthe system.
Analyze client needs and provide recommendations on how the ERP system can improve
their business operations.
Provide ongoing support after go-live and assist clients in resolving operational issues.
Train and mentor new employees on ERP implementation processes, client handling, and
system best practices.
Review team members implementation work and provide guidance to ensure quality
delivery.
Collaborate with sales and pre-sales teams by providing product knowledge, conducting
demos, and helping translate client business needs into suitable ERP solutions.
Manage multiple client implementations simultaneously, ensuring projects are delivered
on time while maintaining a high level of client satisfaction.
Document implementation processes, create training materials, and develop best
practices to improve the quality and efficiency of ERP delivery.

Handle end-to-end ERP implementation processes, starting from understanding client
requirements, setting up the system, and preparing the account according to business
needs.
Conduct implementation sessions with clients to explain the system setup, workflows,
and best practices for using the ERP solution.
Train clients and end users on daily operations, transactions, reports, and system
features to ensure successful adoption.
Support clients in configuring business processes, entering accounting transactions, and
reviewing reports to ensure accurate usage of the system.
Analyze client needs and provide recommendations on how the ERP system can improve
their business operations.
Provide ongoing support after go-live and assist clients in resolving operational issues.
Train and mentor new employees on ERP implementation processes, client handling, and
system best practices.
Review team members’ implementation work and provide guidance to ensure quality
delivery.
Collaborate with sales and pre-sales teams by providing product knowledge, conducting
demos, and helping translate client business needs into suitable ERP solutions.
Manage multiple client implementations simultaneously, ensuring projects are delivered
on time while maintaining a high level of client satisfaction.
Document implementation processes, create training materials, and develop best
practices to improve the quality and efficiency of ERP delivery.

Manage all accounting operations using Wave Financial Software. Process donations,
payments to narrators, and other financial transactions.
Review and reconcile financial reports to ensure accuracy.
Support financial planning and bookkeeping for a donation-based audiobook
platform.

Guided customers on how to use the Daftra Accounting ERP System across different
business fields.
Provided clear explanations and solutions to customer questions and inquiries in Arabic
and English.
Supported customers through multiple communication channels, including calls,
WhatsApp, and email.
Delivered educational live demos and system walkthroughs via Zoom to ensure proper
system usage.
Ensured customers fully understood system features to help them manage their
operations efficiently.

Measuring the execution time of the task with the time set for this implementation to
discover if there is a defect in the implementation.
Identifying the location of the defect and attempting to solving it.
Avoiding randomness at work and replacing it with programmed systems and methods.
Presenting and defining goals that employees must follow and implement in order to
reach the desired goals of the company.
Working on Oracle System