Mazen Mohamed Taha

Analyze customer data to identify trends and insights, optimize business processes to
enhance efficiency and customer satisfaction, and collaborate with cross-functional teams
to develop data-driven strategies. Track key performance indicators (KPIs), manage CRM
systems, and leverage predictive analysis to drive informed decision-making and improve
the overall performance.

Led a team of representatives, increasing team performance by 30%, improving first-call
resolution rates by 20%, and reducing average response time by 15%.
Monitored KPIs and workflow metrics, provided coaching and support to improve efficiency
and service quality.
Enhanced CSAT scores by 12% through new service protocols, reduced customer complaints
by 18%, and resolved 85% of escalated issues directly, improving customer retention.

Improved account performance, contributing to a 20% increase in monthly sales for key clients.
Secured new business opportunities through networking and relationship-building activities.

As an HR Assistant, My duties were supporting recruitment, onboarding, payroll, employee
records management, benefits administration, training coordination, compliance,
performance management, and providing general HR administrative support.