Head of Business Strategy
Excellent Solutions Co.
Total years of experience :26 years, 4 Months
. KSA/Riyadh
Scope Of Work:
◼ Lead the Business Development unit in planning, developing and implementing corporate strategies & projects.
◼ Lead the Contact Center establishment & expansion projects (Technical & Non-technical).
◼ Handle the relation with offshore third parties to ensure providing high standard & completed solutions.
◼ Overlook and Control all the Contact Center running Operations (Inbound & outbound).
◼ Maintain the relationship with Clients in the best way & manage SLA deliverables to keep high level of satisfaction.
Main Achievements:
◼ Had a major Role in increasing business volume by 40%.
◼ Participate in establishing new sister company specialized in Contact Center Solutions, Debt Collection & CS Consultations.
◼ Designed & established 5 fully equipped Contact Center facilities with a total of 800 seats, each within a month.
Frontliners Outsourcing CC / Mobily Partner
Freelance/Project-base leading multiple projects into Success:
✓ Blended Contact Center & CRM Projects
✓ Corporate Digital Existence Project
✓ Organizational Development Project
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ICMI Plus/Business Development
Syriatel Mobile
Waseet newspaper Syria / Damascus
◼ Control the weekly delivery process, and handle customers’ complaints.
◼ Work closely with Sales Department; support in maintaining and building the resource database.
Under graduation (expected 1st Q 2023)
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