Supervisor Corporate Presales Engineer
Orange Egypt
Total years of experience :14 years, 9 Months
In-charge for solution design related to Machine to Machine (M2M) and Internet of Things (IoT), technical validation, demonstrations of proposed solution and managing pilots & prototypes.
Providing the Machine to Machine (M2M) solutions (Fleet Management, Smart metering, Point Of Sale POS, Telemetry, Sales Force automation, Surveillance…)
Providing suitable technical solution for Business Projects
participate in tenders during the pre-sales phase and put the appropriate technical solution
Supporting all sales departments (Key, large, SME, governmental & multinational accounts...etc.)
Negotiate and establish agreements with suppliers
Providing leased line, VPN, ADSL, 3G, Wimax and microwave solutions
Develop technology solutions to meet Customer needs.
Develop final design of customized solution including VPN, IP transit, Pre-WIAMX, WIFI, GDS, Fiber, 3G, VSAT, IPLC, ICT products, Eye watch, ARUBA RAP and VOIP managed solutions
Design and simulate full Pre-WIMAX solutions
Support and validate pre-sales preliminary customized solutions design during sales process.
participate in tenders during the pre-sales phase and put the appropriate technical solution
Support Key Account Management technical sales with equipment’s / technology data related to technical specification, costs and usage instructions.
Negotiate and establish agreements with vendors (when they are involved in the design and implementation process) and manage equipment ordering process.
Coordinate with field operations installation of H/W at client premises.
Coordinate with logistics H/W acceptance of equipment’s, perform pre-configuration Communicate vendors H/W repair/replacement and upgrades.
Witness handing-over to clients, activate solutions commissioning and notice EMS.
Support 2nd level support for both Provisioning team & Enterprise call center team in troubleshooting process if needed.
Develop as-built drawings and diagrams (in case of modification after implementation).
Communicate with Network operation for network upgrade, migrations and new solutions implementation.
Communicate with the global partners to verify the connectivity solutions for the GDS customers.
Management of Problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures, Responsibilities include the following:
Analysis and reporting of incident trend data to identify and eliminate root causes.
Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
Managing root cause analysis between technical teams.
Initiating actions to fix interruptions to service caused by errors/faults.
Take Pro-active actions to avoid problem occurrence
- working and finalize any physical problem related to any corporate customer
- configuring all types of CPEs (Modems, Routers, etc...) and have hands on:
Cisco Routers (SOHO, 888G, 1800, 1900, 2800, 2900 series, …)
Almost all types of modems (Adtran, Aethra, Telindous, ADSL modems, …)
SHDSL routers (Zyxel, Telindous, …)
Layer 1 Back-to-Back converters (Digitel, Adtran, ..)
TDM converters (CTC, Metrodata, …)
Almost all types of EFM modems (Zhone, Hatteras, Aethra, …)
Aruba Wireless Solutions (RAP2, RAP3 & RAP5)
PRI converters (PATAPSCO, DATACOM, …)
Monitoring and troubleshooting network failures and coordinate with different teams for taking preventive and remedy actions,
- handling and performing emergency and planned activities/outages according to company strategy
- Monitor Network stability and performance, ensuring 24x7 operations using SNMP, CISCOWORKs, ORION.
- Troubleshooting inter Autonomous systems routing of BGP/MP-BGP.
- Troubleshooting network backbone routing and QoS issues
- Level 2 of technical troubleshooting and escalations
- Troubleshooting MPLS PE issues on CISCO 7200, 7600, GSR, ESR, CRS & Juniper M7i, M10i, M320 & M960.
- Troubleshoot Complex Multi-vendor network issues in WAN/LAN, VPN’s & Global connectivity
- Troubleshooting Global Data Services issues with upstream and third party providers (Telecom Italy, Verizon Business, PCCW & TATA).
Managing the Project of Enhancing TE Data Enterprise POP's
By collecting the required physical equipment (Power, Racks, shelves, etc) to ensure customers availability and minimize the occurrence of physical problems inside the POP's
Managing the Project of Transformation from Huawei ATM to IP DSALM's to fulfill customer needs and solving the utilization problems
Changing customer's solutions to avoid multi point of failure
Testing new solution and check its availability to work with TE Data Standard solutions.
August’09…..till: December 2010
Job Title :- Network engineer
Employer: - TheWayOut (MORGANE) internet solutions.
Company field: - Internet service provider company that works mainly in leased lines, hospitality solutions (inside and outside Egypt), as ADSL reseller, Mails & Domains, VOIP solutions, IPTV solutions, and web hosting.
Positions:-
1. Network Operation Center Engineer :
• Tasks :-
- Handling and troubleshooting leased lines, hospitality, Mails, domains, and web hosting problems.
- Monitoring using monitoring tools (Nagios, Solar Winds, Global management, MRTG …).
-
2. Resident support engineer at Concorde Cairo hotel, Sheraton Cairo hotel, Shores Aloha hotel, Shores golden hotel, Dreams beach hotel, Dreams vacation hotel, Stella Di-Mare hotel, Ghazala hotel, Maritim Sharm hotel, T- Continental Sharm hotel, Sharm plaza hotel, Sheraton Sharm hotel, Savoy Sharm hotel, Sierra Sharm hotel, Concorde Sharm hotel, and Tiran Sharm hotel.
• Tasks :-
- Responsible for the whole Hotels Network (Wired, Wireless, IPTV, DSLAM…) and its maintenance.
- Working on DSLAM (troubleshooting and adding new nodes).
- Working on leased lines and ADSL lines (troubleshooting and extending new lines).
troubleshooting leased lines and VPN (L2VPN & L3VPN/MPLS) problems according to customer's network /connectivity solutions
Job Title : Site engineer (SE)
Employer: Afro-Egypt
Company field: A multinational company that growth in Egypt and Africa, works mainly in microwave links planning and installation.
Tasks : leading a team working on installing Microwave links at different places inside Egypt
to achieve vendor and operator requirements
Ahmed Zewail secondary language school (2001-2004) Grade: 93 % B.Sc Helwan University (2004-2009) Faculty of engineering Communication & Electronics department Senior year grade: Good (72.22 %) Graduation Project grade: Excellent Cisco certified network associated (CCNA) Cisco Certified √ Implementing Cisco IOS Network Security (IINS v2.0) CCNA Security Cisco Certified √ Cisco Certified Internetwork Professional (CCIP) Cisco Certified √ Cisco Certified Network Professional (CCNP) Cisco Certified √ Cisco Certified Network Professional - Service Provider (CCNP-SP) Cisco Certified √ Juniper Networks. Certified Internet Associate (JNCIA) Juniper Certified √ Juniper Networks Certified Specialist Enterprise Routing and Switching (JNCIS-ENT) Certified √ Operating Juniper Network Routers in the Enterprise ( OJRE ) National Telecommunication Institute (NTI ) Certified √ ICDL Microsoft Certified √ Mobile Communication technologies (GSM,GPRS,UMTS) practical and theoretical training at Afro-Egypt on GSM basics, Microwave transmission links and implementation of Microwave links and new sites (BTS's) practical and theoretical training at Motorola on PTP wireless links planning and implementation Summer Training at TV and broadcasting union ( Maspiroo) (2007) Summer Training at Egypt Air (Cairo Airport) (2007) Made in Egypt competition participation ( MIE)