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Mazen Hamdan, E-commerce and Fulfilment Operations Manager

Mazen Hamdan

E-commerce and Fulfilment Operations Manager·Awen Fulfilment Center

United Arab Emirates

Bachelor's degree, Business Administration - System

Work experience

Total years of experience: 18 years, 5 months

E-commerce and Fulfilment Operations Manager

January 2022 - October 2024

Awen Fulfilment Center

Sharjah, United Arab Emirates

January 2022 - October 2024

• Led the enhancement of e-commerce operations, ensuring seamless inventory management and
customer delivery processes, successfully tripling annual sales revenue.
• Managed key supplier relationships and internal stakeholders, negotiating contracts that
maintained 100% retention and satisfaction, and ensuring alignment with strategic operational
goals.
• Successfully managed the implementation of a new ERP system, enhancing data accuracy and
operational speed, and supporting real-time decision-making in e-commerce operations.
Company industry:
Distribution, Supply Chain & Logistics

Logistics and Warehouse Manager

April 2017 - August 2021

Poultec SARL - Group De Ceuster

Beirut, Lebanon

April 2017 - August 2021

- Operated 4 floors-4000 m2 warehouse with 15000 different SKUs valued more than 70 million dollars.
- Implemented inventory control strategies including robust cycle counting, dynamic labeling system and correction in floor operation which improved inventory accuracy from 85% to 99%.
- Restructured the warehouse design which improved usage of space and optimized efficiency, as a result, tripled order processing.
- Established effective coordination of complex projects with 15 technicians and engineers which ensured on-time and under budget delivery and achieved high level of customer satisfaction.
- Developed a tool on Microsoft Excel that supplemented the inventory management system in verifying stock count, investigating discrepancies, and tracking the use of supplies, as a result, decreased correlated issues.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Stock Controller

March 2016 - March 2017

Debbane Saikali Group

Beirut, Lebanon

March 2016 - March 2017

• Managed the inventory for 20 production plants and warehouses, ensuring accuracy and resolving
discrepancies.
• Maintained reports of consumption rate, characteristics of items in storage, and current market
conditions which kept inventory at sufficient high level to perform uninterrupted production
process and sales activities.
• Performed internal audits which secured proper segregation of duties, efficient implementation
of procedures and quality control.
Company industry:
Agriculture & Crop Production
Job role:
Management

Stock control and Warehouse Manager

January 2013 - January 2016

Moustache Group

Beirut, Lebanon

January 2013 - January 2016

- Developed a warehouse move plan and successfully merged two warehouses’ stocks and teams into one workable unit operating in accordance with ISO standards for warehousing, storage, and distribution.
- Managed 2 floors-8000 m2 warehouse, applying procedures that ensured safety, security and efficiency and maintained the inventory accuracy up to 99.9%.
- Lead a team of 2 supervisors, 1 coordinator and 22 full-time associates and provided performance reports.
- Established effective interdepartmental coordination across 18 branches which resulted in increasing distribution efficiency and customer satisfaction.
- Elaborated sales data analysis reports that informed the discount rate operation at seasonal sales period and the evaluation of the target of each store.
Company industry:
Retail & Wholesale
Job role:
Logistics and Transportation

Receiving Supervisor

January 2011 - January 2013

The Sultan Center

Beirut, Lebanon

January 2011 - January 2013

• Supervised, coordinated, and assisted in activities related to the unloading, storage, and transport
of materials and FMCG.
Company industry:
Retail & Wholesale
Job role:
Administration

Receiving Import Supervisor

March 2009 - January 2011

Spinneys Group

Beirut, Lebanon

March 2009 - January 2011

- Oversaw incoming shipping activities to ensure accuracy, completeness, and conditions of the shipment.
- Supervised and coordinated operations regarding the receiving, unloading, quality assurance, storage, and distribution of items.
- Ensured handling of required import documents and record-keeping procedures.
Company industry:
FMCG
Job role:
Purchasing and Procurement

Insurance Sales Representative

January 2006 - January 2011

Victoire Insurance Company S.A.L

Beirut, Lebanon

January 2006 - January 2011

• Analyzed insurance policies and communicated them in an understandable form to anticipate
customer needs.
• Developed marketing strategies, expanding the client network.
Company industry:
Insurance & TPA

Education

Arab Open University

January 2011

January 2011

Bachelor's degree, Business Administration - System

Lebanon

Skills

Leadership
Expert
Leadership
Expert
Data Analysis
Expert
Data Analysis
Expert
Logistics
Expert
Logistics
Expert
Inventory Management
Expert
Inventory Management
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Warehousing
Expert
Warehousing
Expert
B2B eCommerce
Expert
B2B eCommerce
Expert
Inventory Control
Expert
Inventory Control
Expert
OPERATIONS MANAGEMENT
Expert
OPERATIONS MANAGEMENT
Expert
E COMMERCE
Expert
E COMMERCE
Expert
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
OPERATIONS
Expert
OPERATIONS
Expert
SALES
Intermediate
SALES
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
LOGISTICS
Expert
LOGISTICS
Expert
SUPPLY CHAIN OPTIMIZATION
Expert
SUPPLY CHAIN OPTIMIZATION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
DELIVERY
Expert
DELIVERY
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DISPATCHING
Expert
DISPATCHING
Expert
INSURANCE
Expert
INSURANCE
Expert
ISO
Expert
ISO
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Inventory Management
Expert
Inventory Management
Expert
Logistics Management
Expert
Logistics Management
Expert
Warehouse Management
Expert
Warehouse Management
Expert
Customer Service
Expert
Customer Service
Expert
Operation
Expert
Operation
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Business Development
Expert
Business Development
Expert
Project Management
Expert
Project Management
Expert
Negotiation
Expert
Negotiation
Expert
SAP
Expert
SAP
Expert
Supply Chain
Expert
Supply Chain
Expert

Social profiles

Languages

Arabic

Expert

English

Expert

French

Expert

Training and Certifications

Certifications
Retail Digital Supply Chain
Show credentials
Training
Microsoft Office
CIS College
Accounting
CIS College

Hobbies and interests

Basket Ball