مظهر صديقي

Client: Royal Commission for Riyadh City (RCRC)

Project: Green Riyadh Program & PMO

Industry: Design, Engineering, Construction, Facilities Management

Project Description: Green Riyadh Program is a massive urban greening initiative under Saudi Vision 2030. The Portfolio comprises of around 250 contracts, consisting of projects related to Design, Engineering, Procurement, Construction, Facilities Management, and consultancy services related to Portfolio, Program, PMO, PMIS, Operations & other specialized areas.

SUMMARY:

Responsible for Strategizing, Planning, Developing, Training, Implementing, Monitoring, and Continual
Improvement of Green Riyadh Quality and Program Management Systems. The management systems cover all entities including Design, Engineering, Procurement, Construction, Facilities Management, Water Management, Tree Management, Project Controls, Finance, Strategy, Quality, Community Engagement, PMO, CMO, FMO, WMO, TMO, PMCs, Consultants, Contractors and others.


ROLES, RESPONSIBILITIES & ACHIEVEMENTS

1. Quality Strategy & Leadership:
- Set the direction and strategy for the establishment of Green Riyadh
Quality Management Systems using Plan-Do-Check-Act model.

2. Quality & Program Management System
- Led the development of Policies, Plans, Procedures, Processes, Guidelines focused on program and business needs. The management system documents cover all areas like Initiation, Planning, Execution, Change Control, Lessons Learnt, Handover & Closeout, Design Management, Value Engineering, Stakeholder Management, Procurement, Project Controls, Finance, Document Management, Construction Management, Facilities Management and various others.
- Established quality program requirements for Consultants and
Contractors.

3. Governance Framework
- Established Program Management and Governance Structures based on definition of Organizational Structures, Roles & Responsibilities, RACI Matrix, Objectives & KPIs, Reporting, Communication and Issues Management.

4. PMIS
- Provided leadership and guidance to the establishment and configuration of workflows on Program Management Information System based on Primavera Unifier.

5. Quality Leaders Program
- Launched a Quality Leaders Program. The Program includes running a team of Quality Leaders from various disciplines, mentoring, and developing them to take the Quality program forward within their own areas of activity.

6. Training & Awareness
- Established a ‘Trainings and Awareness Program’. Delivered trainings as per program needs on Program, Project, & Quality Management areas. Core Leadership Team from the various entities within the program benefitted from the trainings.

7. Site Quality Leadership
- Led the Program Quality team in establishing QAQC processes and
workflows for site level activities including Work Inspections, Material Inspections, Material & Shop Drawing Submittals, Observations and Non Conformances, Lessons Learnt, Design & Engineering modifications, Preliminary Handover, Final Handover among others.

8. Monitoring & Continual Improvement
- Established continual improvement and problem solving through
implementation of Root Cause Analysis and Corrective Action processes.
- Monthly Quality Reporting was established to monitor site quality
activates and implementation of management systems.
- Established Program Partner engagement initiatives. Monthly Quality Meetings were held to take up various quality issues within the program.

9. Quality & Excellence Week
- Launched various programs and initiatives to enhance employee
engagement levels with quality and improvement activities. ‘Green Riyadh Quality & Excellence Week’ was launched as a result of this initiative. The week included activities like display of posters, distribution of flyers, brainstorming sessions and workshops, quizzes, training, recognition of quality work and award distributions.

Client: STC, Others

Project: Managed Services Projects

Industry: Information & Communication Technology, Telecom, Construction, Facilities Management


SUMMARY

Provided leadership, in establishing and implementing managements systems and excellence for Corporate, Program, PMO, Project, Operations, Quality & HSE activities. Lead a team of senior professionals to bring about effectiveness and efficiency of operations, in alignment with business and customer needs.


ROLES, RESPONSIBILITIES & ACHIEVEMENTS

- Established quality and integrated management system throughout the company in line with ISO 9001, ISO 45001 and ISO 14001 in coordination with all departments, programs and projects.
- Organized, implemented, and managed QAQC and Excellence programs and initiatives at Corporate, Program, PMO, Project and Operations and various functional levels, as per company and client requirements.
- Actively established, implemented and monitored site QAQC initiatives and improvement plans to ensure their effectiveness and efficiency in line with customer and client requirements.
- Implemented and managed audit and inspection programs to evaluate the status and effectiveness of quality systems, compliance with standards, specifications, design requirements, manufacturer and client requirements.
- Implemented continual improvement programs based on data analysis, customer feedback, non-conformance reports, audit,
inspection and test findings, root cause analysis, and corrective actions.
- Conducted site surveillance, walkthroughs, surprise quality checks and visits.
- Conducted quality awareness orientation and training programs using innovative methods and techniques. Established processes and systems for effective running of the same.
- Trained, mentored and effectively supervised QA/QC staff and assigned them to various projects and sites.
- Worked on efficiency and effectiveness of the site team, ensuring projects are delivered to full quality and client satisfaction.

Client: King Abdullah Petroleum Studies & Research Centre (KAPSARC)

Project: KAPSARC FM Project

Industry: Facilities Management, Operations & Maintenance


SUMMARY

Provided Quality, Performance, Health, Safety, Environment & Sustainability leadership across the project by implementing programs and initiatives aligned with SNC Lavalin’s Global Management Systems, and KAPSARC requirements. Brought about a turn around in operations considerably improving customer satisfaction and project profitability levels.

ROLES, RESPONSIBILITIES & ACHIEVEMENTS

- Managed a set of 31 KPIs categorized into Tier 1, Tier 2 and Tier 3
established by the client. Brought down ‘Per Month Average KPI Failures’ from 2.5 to 0.1.
- Proactively managed the resolution of Complaints, Suggestions and
NCRs. Brought down the resolution time to the agreed upon minimum level and streamlined processes for smooth running of the systems.
- Implemented a monthly Audits and Inspections program. Transited from manual inspections to an automated systems using iAuditor.
- Provided leadership and facilitation to get Inspection and Audit findings resolved to the full satisfaction of the client.
- Established the ‘System-Training-Implementation-Supervision’ model of improvement. Developed policies, procedures, and processes to organize and define existing operations using the input-process-output approach.
- Steered the QAQC learning and development program. Implemented an ‘Annual Training Calendar’ from scratch based on identification of training needs.
- Monitored fulfillment of client requirements. Had regular coordination meetings with client representatives, resolved issues of mutual interest affecting quality (managing up).
- Established and implemented management systems for monitoring the quality performance of sub-contractors (managing down)
- Implemented Health, Safety, Environment and Sustainability, LEED projects as per company and client requirements.

Projects: Doha Oasis Mixed Use Development (main project), Qatar Country Office, Msheireb Downtown Doha Phase 3, Qatar Foundation Health and Wellness Facilities Stadium, NAUFAR Hospital - Treatment and Rehabilitation Centre, West Corridor P10 - Package, New Orbital Road, Doha Intercontinental Hotel.

Industry: Construction, MEP & Civil

SUMMARY

Led both at Country and Project levels, delivered a comprehensive Quality & Integrated Management System Program for both Civil and MEP projects. Implemented Site QAQC activities through a team of Senior Quality Engineers and Inspectors. Trained and mentored both corporate and site teams to obtain results in line with contract & business requirements.

ROLES, RESPONSIBILITIES, ACHIEVEMENTS

- Developed, implemented and managed IMS and quality at the country office level.
- Managed QAQC of Doha Oasis Mixed use development and several other prestigious projects.
- Developed and implemented Project Quality Plans, Policies, procedures and templates as per project and client requirements.
- Established and managed all kinds of Inspections and tests including Work & Material Inspections, In-process & factory inspections.
- Supervised the functioning of testing labs, vendors and sub-contractors.
- Participated, facilitated and supported with preparation of Method Statements, Material & Shop Drawing submittals. Supervised the preparation of checklists and ITPs by the QAQC team.
- Closely worked with the Project Directors to maintain and continually improve the quality of project delivery through effective closing of SORs, NCRs, missed KPIs. Implemented Root Cause Analysis, Corrective Actions and Risk Management strategies.
- Managed the smooth running and performance of Project quality plans, mockups, calibration activities, preparation of as built packages, supplier and sub-contractor quality programs, testing, commissioning and handover activities.
- Propagated and implemented a three-tier QAQC model that
progressively eliminated NCs and promoted quality of installations and delivery. The model comprised of Education, Observation & Inspection.
- Routinely conducted site visits to assess the quality performance first hand and resolve any issues with the project teams.
- Implemented automated document management workflows, made sure that all records were maintained as per project and client requirements.

Client: Saudi Authority for Industrial Cities and Technology Zones (MODON)

Project: Al Kharj Industrial City (Infrastructure & Utilities) Project

Industry: Construction

Departments & Services covered

• Program Management Office
• Construction Management Office
• Main Contractors & Sub contractors
• Document Control, Planning & Project Control, Design & Engineering, QAQC, Construction
• Infrastructure and Utility services viz. Roads, Storm Water, Sewerage, Irrigation, Firefighting and Potable Water, Medium Voltage, Street Lighting, Telecom Networks and Pumping Stations



SUMMARY

Seconded to the Saudi Authority for Industrial Cities and Technology Zones (MODON), led the Quality Assurance and Quality Control function for the Program. Developed and implemented Program, Quality & Integrated Management Systems, while also managing infrastructure, roads and utilities construction site quality. Also assisted the Program Director in leading the effectiveness and efficiency of Program delivery.


ROLES, RESPONSIBILITIES & ACHIEVEMENTS

- Developed and implemented all kinds of Program Management Systems including Program Execution Plan (PEP), Program Quality Plan (PQP), Document Management Plan, Program Communication Management Plan, Time Management Plan, Cost Management Plan, Change Management Plan, Risk Management Plan, Site Quality Management Plan, Laboratory Management Plan and various others.
- Was seconded to the Program Manager and provided him full support and assistance.
- Led all Quality related activities of the Construction Contractor and the Construction Management Consultant.
- Led all QAQC activities of various functions and entities including design, procurement, construction/installation, testing and commissioning of infrastructure and utility services for Al Kharj Industrial City.
- Supervised complete reporting management for the program. The reports comprised of weekly dashboards, monthly, quarterly & annual reports that highlighted items related to progress, quality, health, safety, environment, risks and day to day issues.
- Undertook complete review and re-development of the Program Execution Plan, Program Quality Plan and other plans, based on client requirements, quality & program/project management standards.
- Established and directed the development of Method Statements, Risk Assessments, Inspection and Test Plans and other QAQC documents.
- Managed the preparation and tracking of Material Submittals, Shop Drawing Submittals, Work Inspections, Site Observations and NCR’s, Inspection and Test results, Material Receiving Inspections, Requests for Information, Change Order Requests, Interim Payment Requests and reviewed them for fulfillment of specification requirements.
- Identified problem areas through audits and advised for permanent rectification through root cause analysis and corrective action approach with special emphasis on compliance to contract, specifications and standard requirements.
- Managed and resolved day to day quality issues in coordination with the concerned Engineers and Managers;
- Undertook review of design drawings with the assistance of concerned staff and coordinated with the designer for rectification of comments.
- Prepared and reviewed BOQ’s, Health & Safety Plans, Project and Program Dashboards, Presentations and Reports.
- Provided QAQC trainings to Program Management and Consultant staff as required.
- Provided guidance on main contract documents, Designer, MOT, NWC, SEC specifications and standards like ASTM, AASHTO, BS etc.
- Conducted Management Reviews and chaired Quality Meetings.

Client: King Abdullah University of Science & Technology (KAUST), Others.

Projects: Saudi Oger Corporate Office, King Abdullah University of Science & Technology (KAUST), PNU Support & Infrastructure, SANG Housing, Haramain High Speed Railway Station, Ministry of Education New Headquarters, King Abdullah City for Atomic & Renewable Energy, King Abdullah Financial District, Thuwal Development Project, Aramco Dhahran Utilities and Others.

Industry: Design, Engineering, Construction, Facilities Management

SUMMARY

Was responsible for running the quality program while developing and implementing Quality & Integrated Management Systems across various Divisions, Departments within the Corporate & Regional Offices and Projects.

ROLES, RESPONSIBILITIES & ACHIEVEMENTS

- Managed the development and implementation of corporate and project level Quality and Integrated Management Systems.
- Managed continual improvement initiatives through Root Cause Analysis, Corrective and Preventive Actions, Management Reviews, Quality Objectives & Key Performance Indicators.
- Prepared, established and implemented Project Quality Plans. Led Inspection and Audit programs, conducted site visits, and resolved quality issues in coordination with the team.
- Developed organizational processes based on business and system
requirements (ISO 9001, OHSAS 18001, ISO 45001, ISO 14001) Contract, Specifications and Client requirements.
- Developed and reviewed Method Statements, Risk Assessments, Inspection and Test Plans.
- Identified submittal requirements as per contract and specifications. Made sure that required shop drawings, material and other approvals were obtained as required by contractual documents.
- Provided consultation, implementation support and monitoring on
Standards (ISO, ASTM, AASHTO etc.), Specifications, Manuals and
Contracts.
- Provided innovative leadership and facilitated completion of specific QA/QC/QMS/IMS, Process Development and Improvement projects in line with company strategies, policies and practices.

Companies: Nagarjuna Construction, Parker Udyog

Projects: Regional Office and various Civil, Infrastructure and Building Construction Projects, Facilities Management Projects

Industry: Construction, Operations & Maintenance, Manufacturing

SUMMARY

Involved handling quality responsibilities at the regional level. Projects comprised of infrastructure and buildings, including roads, utilities, mixed use, commercial and residential facilities.

ROLES, RESPONSIBILITIES & AVHIEVEMENTS

- Lead quality assurance and control activities for the regional office and various projects within the region.
- Lead a team of QAQC engineers and inspectors. Assigned them to work activities as per their skill sets.
- Developed quality management systems, project quality plans and
implemented site quality activities including inspection and test
programs, identification and resolution of NCs, material and drawing
submittals, identification and working on snags, handover, as built
packages etc.
- Monitored performance through KPI’s, conducted Management Reviews, resolved issues through meetings, workshops and brainstorming sessions.