Desktop Support Engineer
Y.B. Chavan College of Pharmacy, Aurangabad
Total years of experience :14 years, 1 Months
Managing and Maintaining Desktop and Laptops of entire campus.
Installing and Upgrading Windows XP, Windows 7 & Windows 8 as per user requirement.
Installing and Configuring Windows Server 2003/2008R1 and R2.
Configuring Microsoft Outlook and resolving mail related issues.
Installing and Maintaining Different Software of College
Provide training to the IT staff when required.
Resolving different applications issues.
Maintaining all the records of peripherals and I/O devices of all computer in the college
Assembling and dis-assembling the Computer Systems as required.
Configuring Peer to Peer network for computers
Configuring Broadband routers for Internet connections
Configuring Proxy application for sharing internet to other PCs
Resolving network related issued
Installing SAP Application and configuring the same.
Scheduling backup and restoring when required.
Recovering lost data by using recovery software.
Installing, Maintaining & Repairing all the Reliance Products.
Live demonstration of all features of the products
Specialized training to customers on products and related applications.
Receiving call from the customer and sending engineers for products troubleshooting.
Provide Customer supports 24X7 in 365 days.
Creating Records of new faulty products and sending back to the company
Raising tickets and resolving it from the Reliance digital store.
Handling Inbound calls from customers for services repairs & complaint handling
Handling Email interactions with customers.
Internal interactions with various teams on emails, phone, chat, & video calls.
Problem solving through existing processes & policies
Taking informed decisions on doing exceptions if required
Client: MSETCL AURANGABAD
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Maintain daily performance of computer systems.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Creating PST and repairing PST issues
Mapping printers and scanners as per user requirement.
Configuring Proxy application for sharing internet to other PCs
Resolving network related issued
Providing Remote Help to Rural or out location Users.
Providing Telephony Support to engineers and clients related to application software, Hardware and Network related issues.
Recovering lost data by using recovery software.
To become an integral part of the esteemed organization for personal as well as professional growth. Where my Technical Expertise & Educational Potential match the Growth and Strengths of Organization to contribute the Organizational Goal Equipping with Technical Skill and Knowledge.