Head of Project Management and Kantar F&T Business - Middle East & Pakistan
Kantar Millward Brown
Total years of experience :28 years, 7 Months
- Lead 13 people team along with managed 18 majors (run & support) vendors of 3 countries (UAE, KSA and Pakistan).
- Supporting Kantar 03 brands (i.e. Kantar Millward Brown, Kantar TNS and Kantar AMRB) with relevant service levels.
- As Project Manager, I am a critical interface between Project Management Team of Kantar Operations and its Stakeholder Companies and Clients. As such should conduct and present themselves at all times in a manner which is consistent with this high profile and professional role. Researchers / Client Service represent the outward face of their company to the end client, as Project Manager is the outward face of Millward Brown Project Management dept.
- Leading Kantar Project in MENAP (Middle East North Africa and Pakistan) region.
- Lead and launched ISO 20252 initiative in the MENAP Region and have been successfully achieving Certification since 2012. Currently all Millward Brown MENAP offices are ISO 20252 certified! Developed Quality manual which is a guiding document on processes and quality measures in the Region.
- MB outsources most of the Ops services to external vendors, assist in development of AMAP regional SLA with service targets to bring in accountability in the system. All data collection vendors across the Region have signed the SLA, by this we ensure adherence to client & vendor SLA's (Daily/Weekly/Monthly) and statistical analysis reporting.
- Supported Business / Ops leads in UL migration to new tracking design and data collection approach involving more than 76 tracking and dipstick studies across MENAP markets.
- Leading Kantar Field & Tab (F&T) business in ME&P region; includes project budgeting, estimation, commissioning, closed independently USD1.5 million revenues for year of 2017 within this role.
- Led group’s 2 Exports Managers, 2 Sales Managers and 9 Operations team leaders of our company’s group to develop market initiatives of our client’s requirements.
- Drove and managed high caliber consultation and guidance to strategic clients, work in close coordination with Business Development and Enterprise Sales & Marketing to ensure that internal initiatives are put in place to meet the client’s future business requirements. Design research plan pertinent to long-term strategic planning and new product development, Identified new business platforms of commodity trading.
- Running trading book and P&L subject to risk limits and also works closely with the International multi-commodity trading team and partners.
- Developed, executed and monitor market research framework towards Worldwide Trading Commodity’s risk factors.
- Identify new revenue streams and develop feasibilities accordingly.
- Looked after opportunities for geographic expansion and propose opening of new revenue streams.
- Provided input into pricing strategy, focusing on the analysis of competitive activity and its effect on execution framework expectations and volume.
- Provided sales perspective in the development of new physical trading commodity products.
- Led sales planning function from development of sales funnel, sales forecast strategies and action plan.
- Conducted competitive analysis and develop appropriate responses.
- Lead 14 people team along with managed 17 majors (run & support) vendors of 3 countries (Pakistan, Oman & India).
- Lead and managed Retail IT Helpdesk team.
- Managed & maintained annual US$1.8mlns annual (r n and maintained) & procurement.
- Ensure end-to-end applications support & contingency requirements including DRP within infrastructure sourcing program.
- Maintained appropriate relationships with key business stakeholders whilst still being able to constructively challenge.
- Being able to deliver against SLA commitments through virtual teams and influencing as opposed to direct control.
- Managed service delivery task across organizational boundaries, different cultures and different time zones.
- Ability to think "Out of the Box” in order to define optimum support model taking into account business organizational requirements and interfaces with service organizations.
- Stakeholder Relationship Management - acting as a key facilitator within an organization, acting as a bridge between the client, stakeholders and the solution team.
- Delivered of practical business solutions and process analyses according to jointly agreed business objectives and criteria on cost and timing and subject to close managerial control.
- Worked with the contracting and procurement department in negotiating contracts with manufacturers and suppliers.
- As part of the team studied, developed and implemented a strategy for Shell Pakistan Retail payment solution to position Shell Pakistan, Oman and India as the leading cards payment solutions company in Pakistan by 2010.
- Initiated an infrastructure initiative that reduced the overall telecommunication operational costs for Shell Pakistan by 40%, piloted during Retail Cards project and was later adopted as the telecom infrastructure for Shell Malaysia Top Tier Site Systems project.
PROJECT MANAGEMENT
- As the technical lead for Pakistan, UAE, India and Oman, managed successful implementation of Shell Pakistan Retail Cards project in record time.
- As Technical Project Manager, managed a successful implementation of Low-Tier Site Systems (LTSS) project and its interface with Retail Cards and was awarded a VP award that was later taken up as Shell Pakistan’s strategic direction to curb fraudulent practices on retail sites and dumping.
- Effectively communicate and educate staff on IT control weakness, and build plan to reduce exposure of risk to the business and reduce overall system risk.
TEAM AND RELATIONSHIP MANAGEMENT
- Managed efficiently third party vendors in maintaining service levels for Retail IT operation.
- Stakeholder Relationship Management - acting as a key facilitator within an organization, acting as a bridge between the client, stakeholders and the solution team.
- Delivered of practical business solutions and process analyses according to jointly agreed business objectives and criteria on cost and timing and subject to close managerial control.
- Worked with the contracting and procurement department in negotiating contracts with manufacturers and suppliers.
PROJECTS IMPLEMENTED:
- SHELL FLEET CARDS PROJECT - Technical Lead from Pakistan, involved in planning, infrastructure design, software customization, and 3rd party contract negotiation with CP. The project was launched on December 2004. (Implemented on 230 Retail Fuel Stations (across Pakistan) in 9 months’ time, Project Budget: US$1.53mln)
- RETAIL SITE AUTOMATION - Technical Project Manager for Low Tier Site systems implementation. The project went live in Jan 2006. (Implemented on 685 Retail Fuel Stations (across Pakistan) & Head Office in 14 months, Project Budget: US$3.80mln)
- IT DEMAND MANAGEMENT - Managed all IT infrastructures & support spends for Shell Pakistan and Shell Oman Retail and ensures appropriate integration with their business plans and performance. (Implemented in Head Office in a month time).
• Focal Point for all databases, software and hardware requirements for Retail Sales & Marketing Function.
• Worked with clients/users to investigate operational requirements and problems, seeking effective business solutions through improvements in information systems, data management, or processes/procedures using appropriate techniques, tools and methods.
• To be the custodian of all historical Retail sales data. To make sure that information contained in the Retail MIS is accurate, by liaison with regional offices to keep and crosscheck updated accounts of TM details and their respective sites, the concerned depots and all logistical information thereof.
• Responsible for weekly and monthly sales reporting, across all regions in Pakistan, for approximately 650+ Retail outlets.
• Responsible for the continued development of the MIS processes for Retail operations within JDE based on the manual and semi-automated information available from the network.
• Developed Databases for Maintenance, HSE and Marketing, Retail, Sales, Consumer departments by using MS-Access with using VBA.
• Business Requirements Definition - requirements development, documentation and management of both functional and non-functional requirements. Specifically, the Business Analyst elicits, analyzes, validates and documents business, organizational and/or operational requirements.
• Maintained databases in accordance with database and system security policies. Establish, maintain and perform database backup and recovery procedure.
• Provided first level of end user technical software & hardware of Site.
• Troubleshoot and repair issues relating to user, server and web applications, desktop and all network related problems.
• Managed two (run & support) vendors.
• Perform server, desktop, and network Installations and configurations.
• Follow established IT policies and procedures.
• Provide appropriate documentation on involved projects as stated in change management protocol.
• Build and maintain positive relationships with business departments.
• Perform unit and integration testing.
• Systems support/maintenance and first level customer support of client application, by telephone, in person or other means, in an I.T. environment.
• Installing new software & hardware (printers, computer work stations etc.).
• Setting up user accounts, permissions and passwords.
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• Fixing network faults, network maintenance.
• Technical support for people using the network.
• Training staff on new systems.
• Day to day admin and monitoring of network use.
• Planning future improvements, suggesting IT solutions to business problems.
• Supervising helpdesk staff.
Certification ``````````` - Diploma in ‘Computer Sciences’ from Petroman Training Institute, Karachi, Pakistan - Diploma in ‘Computer Maintenance’ from Epson Electronic(s) PTE LTD, Karachi, Pakistan - Certificate Course in ‘Advance Computer Programming Technique’ in RDBMS Software from IIT - New Horizons, Karachi, Pakistan - Advance Certificate Course in ‘Hardware Technology’ from Petroman Training Institute, Karachi, Pakistan
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