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Mazin Aldosoge, IT Support Engineer

Mazin Aldosoge

IT Support Engineer·Abu Dhabi Islamic Bank (ADIB),

United Arab Emirates

Bachelor's degree, Computer Application

Work experience

Total years of experience: 8 years, 7 months

IT Support Engineer

February 2020 - Present

Abu Dhabi Islamic Bank (ADIB),

Dubai, United Arab Emirates

February 2020 - Present

• Delivered enterprise-level IT support to 7000+ users across multiple branches
• Resolved 25-40+ tickets daily while maintaining high SLA compliance
• Diagnosed and resolved hardware, software, and network issues
• Supported enterprise applications within Windows Server environments
• Managed remote support using SCCM and LANDesk
• Configured and monitored endpoint security (McAfee Encryption & Antivirus)
• Troubleshot network issues (DNS, DHCP, VPN, connectivity)
• Escalated critical incidents and ensured timely resolution
• Supported Cisco IP Telephony systems

Company industry:
Banking
Job role:
Information Technology

IT Support Engineer

December 2018 - February 2020

Evento Smart Solutions LLC,

Dubai, United Arab Emirates

December 2018 - February 2020

• Managed Office 365 environment and user administration
• Maintained Citrix server infrastructure
• Provided end-user support (Windows 10, hardware, applications)
• Administered antivirus solutions (Trend Micro)
• Assisted in network setup, cabling, and server room operations Project
• Coordinated technical projects and supported large-scale events
• Managed timelines and ensured smooth IT operations during execution

Company industry:
Events Management
Job role:
Information Technology

System Administrator / Network Engineer

December 2017 - November 2018

Sudapet Co. Ltd,

Khartoum, Sudan

December 2017 - November 2018

• Managed Active Directory infrastructure
• Administered Windows Server 2012
• Supported Exchange Server and email systems
• Maintained network infrastructure and connectivity
• Monitored servers and ensured system uptime
• Implemented basic security policies and access control

Company industry:
Oil & Gas
Job role:
Information Technology

Education

Manav Bharti University

June 2017

June 2017

Bachelor's degree, Computer Application

India

GPA (percentage): 88%

GPA (percentage): 88%

Bachelors Of Computer Application [B.C.A] (Honors) June 2017 Manav Bharti University (New Delhi - India) (First Class)

Skills

IT HelpDesk

Expert

IT Administration

Expert

IT Technical Support

Expert

System Engineering

Expert

Network Engineering

Expert

E-COMMERCE

Expert

ENGINEERING

Expert

EVENT MANAGEMENT

Expert

PROJECT MANAGEMENT

Expert

TECHNICAL SUPPORT

Expert

ACTIVE DIRECTORY

Intermediate

CISCO

Intermediate

CUSTOMER RELATIONS

Intermediate

HELP DESK SUPPORT

Intermediate

MANAGEMENT

Intermediate

BANKING

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COMPUTER SYSTEMS

Intermediate

INFORMATION TECHNOLOGY

Intermediate

INFRASTRUCTURE ARCHITECTURE

Intermediate

LEADERSHIP

Intermediate

NETWORK MANAGEMENT

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

OPERATIONS

Intermediate

SERVICE LEVEL MANAGEMENT

Intermediate

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
CompTIA Network+
CompTIA A+
ITIL (Foundation V1 \ Intermediate V2)
CCNP (Routing & Switching)
CCNA (Routing & Switching)
Exchange server – 2013
MCSA Windows Server 2012
Microsoft Azure Fundamentals
ITIL Intermediate V2
Virtual Network Institute (India)
Dec 2017
ITIL Foundation V1
Virtual Network Institute (India)
Nov 2017
hardware (A+)
Virtual Network Institute (India)
Sep 2017
exchange server – 2013
Virtual Network Institute (India)
Apr 2018
Cisco Certified Network professional Routing and Switching CCNP R/S
Virtual Network Institute India
May 2018
Azure Fundamentals
Microsoft
Feb 2023
Networking (N+)
Virtual Network Institute (India)
Oct 2017
Microsoft Certified solutions Associate widows server 2012 MCSA
May 2018
Cisco Certified Network Associate Routing and Switching CCNA R/S
Apr 2018 - May 2021

Training
Network Engineer
with Pharma Ixir CO.LTD ( Sudan)
Jul 2017

Hobbies and interests

الرسم