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Mazoon  Almansoori, CUSTOMER SERVICE & HELP DESK INTERN

Mazoon Almansoori

CUSTOMER SERVICE & HELP DESK INTERN·ABU DHABI ISLAMIC BANK (ADIB)

United Arab Emirates

Bachelor's degree, BachelorofBusinessAdministration(Management)

Work experience

Total years of experience: 0 years, 2 months

CUSTOMER SERVICE & HELP DESK INTERN

January 2026 - February 2026

ABU DHABI ISLAMIC BANK (ADIB)

Abu Dhabi, United Arab Emirates

January 2026 - February 2026

• ASSISTED CUSTOMERS AND
SUPPORTED FRONT-DESK
OPERATIONS.
◦ SUPPORTED HELP DESK
ACTIVITIES AND DAILY SERVICE
FLOW.
◦ GUIDED CUSTOMERS AND
ASSISTED STAFF WITH NON-SYSTEM
TASKS.
◦ GAINED STRONG
UNDERSTANDING OF BANKING
PROCEDURES AND CUSTOMER
HANDLING.

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

AbuDhabiUniversity(ADU)

August 2026

August 2026

Bachelor's degree, BachelorofBusinessAdministration(Management)

United Arab Emirates

UnitedPrivateSchool

August 2026

August 2026

High school or equivalent, bussnies administration

United Arab Emirates

GPA (percentage): 92%

GPA (percentage): 92%

Alain United Private School

June 2026

June 2026

High school or equivalent, Administration

United Arab Emirates

Abu Dhabi University (ADU)

December 2025

December 2025

Bachelor's degree, Management

United Arab Emirates

united private school

June 2020

June 2020

High school or equivalent, Administration And Business Administration

United Arab Emirates

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ANALYTICAL SKILLS
Intermediate
ANALYTICAL SKILLS
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
BANKING
Intermediate
BANKING
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate

Languages

English

Intermediate

Arabic

Beginner

Hobbies and interests

Swimming