Arman Zayed

1. Strong technical skills in Information technology, networking, troubleshooting, windows OS, O365, Server 2012 R2, AD, and Train end users on delivered tools to ensure knowledge handover team approach 2. Very good knowledge of Microsoft solutions such as MS Teams, SharePoint, and Office 365. 3. Develop and maintain an appropriate IT organizational structure that supports the needs of the business. 4. Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development. 5. Coordinate and facilitate consultation with internal and external stakeholders to define business and systems requirements for new technology implementations. 6. Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems. 7. Define and communicate corporate plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems. 8. Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance. 9. Ensure cyber-secure operations by putting in the required information security protocols 10. Drive transformation and innovation across the organization. 11. Make a yearly budget plan for IT expenses 12. Ensure that servers in all offices are properly managed and data backups of all computers/servers are taken on a regular and all critical information/ backups are securely stored on-site and off-site. 13. Expert-level knowledge of IT asset management, incident/request management, problem management, availability, and capacity management. 14. Ability to manage multiple related services and to build synergies between the services. 15. Deep understanding of one or more areas of Datacenter operations - Compute, Virtualization, Storage, Network, Backup, Database 16. Windows 2008 R2/2012/2016 administration. 17. Responsible for capacity building to ensure that all staff has the necessary knowledge of ICT systems and procedures. 18. Keeping ICT inventory on-site and off-site for future tracking.
19. Responsible for timely and high-quality delivery of ICT hardware, software, and services to the country program. 20. Monthly report to higher authority regarding server status, data condition, networking status, change systems. 21. Installation & configuration of the necessary hardware, software and ensure consistent usage across all offices. 22. Remotely support to sub-office users. 23. Responsible to build and implement security guidelines. 24. Running the service operations in close cooperation with other IT process owners and service owners. 25. Prepare quotation, follow up, budget, etc. for ICT equipment and peripherals. 26. Conducts several training regarding Box drive, MS Teams, cyber security, and basic troubleshooting. 27. Successfully managed 250 user devices whole cox base like Cox's Bazar, Ukhiya, and Teknaf. 28. Managing network equipment and VPN also. 29. Experienced in emergency response.

1. Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
2. Support everyday troubleshooting software, hardware, network and telecom in base
3. Ensure individual user data backup on the NAS server as well as field data backup.
4. Ensure NAS external backup is executing properly.
5. Ensure base internet and network are working properly.
6. Providing ICT related support to field or sub-base.
7. Provide specialized assistance in implementation of ODK or similar platforms.
8. Provide user support, guidelines/training materials and training to relevant stakeholders in the deployment, use, operation, and maintenance of databases and data collection systems.
9. Configure, install and maintain IT infrastructure, switch, router and firewall etc.
10. Procurement request regarding ICT, Electrical, BOQ, BFU, supply chain etc.
11. Minor electric installation and troubleshooting as well as manage and support major fixing with the supplier.
12. Electric installation monitoring in several camps.
13. Support equipment repair maintenance.
14. Follow up on repairs procedures and properly maintain e-wastage.
15. Follow up and update base equipment list.
16. Phone fleet management (new number allocation, update fleet list and update contact list.
17. Supervision energy repair related works.
18. Maintain an up to date inventory of IT equipment, phone, and hardware.
19. Add or remove users from the Network.
20. Experience in Emergencies.

1.Maintenance ERP (Troyee, HRM & Inventory Management System) 2.Maintenance Radio Link 3.IT Equipment Installation. 4.User Mail Maintenance. 5. System Support & Troubleshooting. 6.Windows Domain Controller Configure & Maintenance.7.LAN cabling, planning & Designing for all PC. 8.Monitoring Router /Switch/Hub & MikroTIK 9.Monitoring CCTV Camera, 10.Data download from Attendance Management System.11.OT Entry Shift Schedule Entry 12.Make Late, Absent & Update Attendance Report 13.Create Mail ID 14.Create (HRM & Inventory Management System) User ID & Update.15.Salary Generate Support 16.Update Antivirus 17.Monitoring all workstation 18. Take Backup All workstation File & Folder 18. Support to create Report Department wise 19. Support to WIRECUT CAD Macro software (CNC)

International Relocation Assistance Services.INC
Company Location : Gulshan2, Dhaka
Department: IT and Admin
Duties/Responsibilities:
1.Provide 1st level of Systems and Network supports 2.Network infrastructure and Administration, All Computer and Networking works planning, monitoring and supervising corresponding with top Management.
3.Computer Preparation, Price Quotation & Final Offer Submission, Estimation, PC and Network Supervision and Installation works.
4. HP, MAC book, Toshiba Laptop, Desktop. Printer troubleshooting
5. TCP/IP, LADP, Cloud Server,
6. Cisco equipments, Dlink, tplink, netgear router configure/manage, Internal Networking in the office (LAN and WLAN), Troubleshooting, Windows and Linux Install, Daily Data backup on the Server,
7. Overall Maintenance of the ERP Software system, Solve the Computer Engineering related problems.
8. Supervising and monitoring the regular technical system, Technical design and reporting.
9. Preparing and monitoring the file, mail Server. Maintain the proper safety of all the sites.
10. Analysis the Customer Requirements, Site Survey, System Design, Installation & Service in Networking System, Operating System etc.
11. CCTV, Access Control & Configuration, maintenance.
12. Support and Configure DNS, FTP, LDAP, SSH, Mail Server
13. Support and Configure C Panel, Website design, update
14. Configure POP3 client for Web mail, Microsoft outlook configure, in every computer of Head Office and troubleshoot SMTP, web path and other settings in any problem.
15. Setup AD (Active Directory), DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System) and Workgroup in Main Server of Head Office
16. Configure the Control Panel of Web Hosting, Mail System, Domain, and FTP Server and manage it. Manage Wireless Network (WLAN).
17. Employee Recruitment, Payroll, Attendance, Labor Law Policy, KPI, Increment, Keep Master Data of All Employees, General Administration.

Networking, Keeping update data, Diagnose/troubleshoot of network hardware and software, Installations, update security system, concern firewall, mail sperm, fishing, Configure the Control Panel of Web Hosting, Mail System, Domain, and FTP Server and manage it. Manage Wireless Network (WLAN) CCTV, Access Control & Instruction System Configure and surveillance from pc and mobile etc.

Provide Service to Grameen phone subscriber, Sim Registration, Sim Withdraw, Fraud claim, Value added service,
Daily report to Office, using CRM software, etc.