Md Dilnawaz Alam, Social Media Community Manager

Md Dilnawaz Alam

Social Media Community Manager

Sapient Razorfish

Location
India - Delhi
Education
Master's degree, MBA ( Marketing and Finance)
Experience
9 years, 5 Months

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Work Experience

Total years of experience :9 years, 5 Months

Social Media Community Manager at Sapient Razorfish
  • India - Bengaluru
  • My current job since August 2016

Current projects: Allen Solly, Louis Philippe, Van Huesen and Peter England (Fashion brands of Aditya Birla Group)

Responsibilities (but not limited to):

. Managing the social media accounts of client on different social channels
. Building social media strategies, campaign management, analytics and influencer engagement
. Advising multi-channel digital campaigns using data driven insights and identity new opportunities for business growth
. Develop content ideas for different social platforms in collaboration with copywriters
. Listening and monitoring what customers/stakeholders are saying about the respective brand on social space
. Interaction with the followers/customers on real time basis
. Social audience management, reporting and analytics of digital campaigns and conversations
. Worked on various social tools - Hootsuite, Simplify360 and Buzzinga etc.
. Social media crisis management

Social media community manager at Sprinklr
  • India - Bengaluru
  • January 2015 to July 2016

Projects undertaken: Nestle, Phillips 66, L'Oréal, Livestrong and Demand media

Tools used: Sprinklr, Hootsuite, Zendesk, Pluck and Disqus

Responsibilities:
• Managing clients account for day to day social media monitoring and tasks
• Developing and managing promotions and social media campaigns on Facebook, Twitter, Instagram, YouTube etc.
• Moderating and managing user conversation and responding to genuine comments and grievances
• Create a regular publishing schedule
• Audience Profiling
• Audience Engagement
• Spam moderation
• Analyzing, reporting and measuring the impact of social media campaigns

Education

Master's degree, MBA ( Marketing and Finance)
  • at CMS Business School
  • May 2015
Bachelor's degree, Bachelor of business management (Marketing & Finance)
  • at Alliance school of management
  • May 2010

Specialties & Skills

Campaign Management
Consumer Insights
Campaign Strategy
Online Reputation Management
Social Media Marketing
Social media advertising

Languages

English
Native Speaker
Arabic
Intermediate
Urdu
Native Speaker
Hindi
Expert

Memberships

British Council qualified professional association
  • Chartered Institute of Marketing (CIM), London
  • April 2015

Hobbies

  • Playing cricket, football and writing poetry and fictions