Delivery Manager Information Technology & Projects
Wipro Technologies
Total years of experience :20 years, 1 Months
Personal Info
Mohammed Fareeduddin Azam
Mobile: +12244092715
E-mail:
Wipro Technologies (Onsite US) -Sr. Project Manager
Accounts Citi/CHI/HLS Account.
• A technology oriented professional with more than seventeen (17) years of IT industry experience. Major experience in supporting project for Citibank, Catholic Health Initiative Infrastructure (CHI) US Pharmaceutical based clients to provide Data Center transition and Infra support. Build & support Data Center, Desktop infrastructure support from onsite / offshore locations.
• Worked as Sr. Project Manager, handled project proposal, estimation, planning, and execution, evaluation of estimates, preparing management reports, project management deliverables and weekly & monthly status reports. Handled multiple stake holder within Wipro and Customer, coordination with Onsite team, resource management and operational metrics
• Managed Projects Desktop Support of 32000 users from United Kingdom/EMEA locations, Managed Pilot and Production support of Exchange Mailbox migration of Exchange 2K3 to 2K7 around 220, 000 users, Deployment of Windows 7 for 12, 000 users, Desktop virtualization, XenApp for 7, 500 users. Managed desktop, Virtual Desktop, Blackberry, Share point MOSS 2K7 /2K10, VPN users and application hosting services .Managing enterprise client computing and server environments, including Windows XP, Vista, Windows 7, Windows Server 2003/2008 R2, in a global multisite domain.
• Worked as Service Delivery Manager, Managed day to day operational calls and client issues, outages, backlogs, root cause analysis etc. Managed Customer escalations and minimized overdue ticket / request. Providing end to end IT infrastructure support with coverage 24 x7. Responsible for stakeholder engagement and stake holder communication daily /Weekly / Quarterly /need basis. Created Service Level Agreements, Process Control Manual, Managed the transition phases and ensured that quality services are delivered to the agreed SLA
• Worked as Transition Lead Involved in transition of End User Support, Data Center Services, Transition Pre-Planning, Planning, Infrastructure readiness, , Resources onboarding, Resource Mandatory Training, Knowledge Acquisition of End User and Data Center Support, Service Readiness testing, Secondary and Primary Support and offshore KT. Cutover Approach, Inventory, Vendor Management, Team Structure, Governance. Managed Hyper Care Support and Major Incident Management
• Implemented Citialert Application for APAC region, Deployment of Windows 2K, MSSQL servers and MQ Servers. Web server, Install Entrust and Revising, Intranet/Internet access to users and configure with web base application. Providing System, Application and User Support.
• Agile Deployment of Windows 7 and Exchange 2K7 to E2K10 with an extension of continuous integration, worked for minimizing lead time and the time Deployment of new application and simultaneously used by business users.
• Provide end-to-end Service delivery management throughout the lifecycle of a project by managing and directing the efforts of project teams of up to 225 resources and project revenue of average $ 2 million per month.