Senior Analyst
Accenture
Total years of experience :16 years, 5 Months
Accenture is a multinational management consulting, technology services, and outsourcing company. It is the world's largest consulting firm as measured by revenues and is a Fortune Global 500 company. As of 2015, the company reported net revenues of $31.0 billion, with more than 373, 000 employees serving clients in more than 200 cities in 120 countries.
With the combination of technical & business education background and proven expertise on HRMS project deployment I have joined Accenture as a Senior Analyst. We work as a team here and help our clients to implement & enhance their business processes and provide essential operational solutions. Here we are responsible for providing Level1 & Level2 support to our customers. My role is to provide Techno-Functional application management support and solutions of a global HRMS named ‘Workday’; to a world’s largest telecom company ‘Telenor’ to its 14 Business Units remotely from Dhaka. Workday is an alternative to ERP for HR & Financial Management. Workday provides enterprise cloud applications for Financial Management, Human Capital Management, Payroll, Student system and Analytics.
Accenture has a large number business partners and Splunk Corporation is one of them. Splunk is an American multinational corporation based in San Francisco that produces software for searching, monitoring and analyzing machine-generated big data, via a web-style interface. I have also got expertise on big data analytics. On September, 2016 I have become Splunk Power User Certified 6.3. Big data analytics skill has open up a new area of work opportunities in my career. Looking forward to work in this field and expecting to complete another level of certification.
Duties/Responsibilities:
- Workday HCM operational Support for 56000+ employees of 14 BU’s of Telenor Group around the globe.
- 5-10 service desk ticket resolution per day with backlog & CR tickets resolution ongoing on bucket.
- Provide Workday functional consulting services and responding to inquiries regarding features and functionality and leading clients through the entire systems development lifecycle.
- Configure the Workday system to meet each client’s unique business requirements.
- Provide delivery support for Workday Human Capital Management applications to clients.
- Research, resolve and document day to day issues and perform configuration updates in Workday for business processes and security.
- Create custom Workday reports and modify/troubleshoot existing custom reports, 30+ Custom report delivered.
- Perform EIB (Mass data upload) operation based on different clients requirement.
- Continuous monitoring on critical Workday HCM integrations and daily report on status/failure cases.
- CR management process follow-up’s with client and necessary development, UAT & deployment collaboration in the team within desired time frame.
- Engaged with different cross functional task with active participation in operational monitoring & data update.
Reward/Recognition:
- “Outstanding Performance & Valuable Contribution” award on June, 2016 from COO of Accenture Bangladesh.
Beximco Pharmaceuticals Ltd. is a leading manufacturer and exporter of medicines in Bangladesh. Incorporated in the late 70s, Beximco Pharma began as a distributor, importing products from global MNCs like Bayer, Germany and Upjohn, USA and selling them in the local market, which were later manufactured and distributed under licensing arrangement. Beximco Pharma is one of the largest exporters of medicines over 100 countries around the world, winning National Export Trophy (Gold) a record five times. In 2016, Beximco pharma entered the Gulf pharma market (Kuwait) as the first Bangladeshi company. It became the first Bangladeshi company to commence medicine export to USA and became first Bangladeshi company to receive product approval from Health Canada.
With a vision to learn and contribute my skill & knowledge for the development of company and society I have joined such a pioneer pharmaceutical company of the country. The corporation was planning to integrate its production, distribution, sales and administration through an ERP system. As part of development company planned to implement Oracle HCM “PeopleSoft” for its HR department. I was hired and became a core team member of the ERP project. I have contributed at the early stage of the ERP project but unfortunately due to some bureaucracy issues and slow progression of the project, decided to leave the company at the middle of the project and grabbed the opportunity of a broader area of learning and working.
Duties/Responsibilities:
- Core planning & execution member on ERP project team with major focus on HRMS (PeopleSoft) execution.
- Member of internal team building board and supporting role in vendor selection & in negotiation committee.
- Requirement collection and feasibility analysis and report to management on Oracle PeopleSoft vs SAP HCM implementation.
- HR Business process documentation, Legacy system data integrity check & data validation, Process development & approval flow design, communication with vendor for requirement & design analysis.
- Modules worked with: Employee database, Attendance & Leave, Employee sourcing, Salary & Benefits, Employee Transitions, Employee separation, Dashboard reports.
- HR functional activity involvement in recruitment process, Joining process, HR database management, Attendance & leave, appraisal management, separation process.
- Company’s Vision, Mission & Value ambassador with more than 30 hours of preaching session with 1800+ employees.
- Management member of corporate tie ups programs & participated in various event management programs.
City Bank is one of the oldest private Commercial Banks operating in Bangladesh. It is a top bank among the oldest five Commercial Banks in the country which started their operations in 1983. The bank currently has total 120 branches which includes 99 online branches, 1 full-fledged Islamic Banking branch, 1 SME service center and 11 SME/Agri branches spread across the length & breadth of the country. It currently has 291 ATMs of its own; and ATM sharing arrangement with partner banks that has more than 1150 ATMs in place.
The bank started the journey with only Taka 3.4 crore worth of Capital, which now is a respectable Taka 2311.78 crore as capital & reserve. City Bank has launched American Express Credit Card and American Express Gold Credit card in November 2009. City Bank is the first bank in Bangladesh to have issued Dual Currency Credit Card. The bank is also very active in the workers' foreign remittance business. It has strong tie-ups with major exchange companies in the Middle East, Europe, Far East & USA, from where thousands of individual remittances come to the country every month.
It was restless 1 year after joining the company as the HRMS project deployment was ongoing. I was exposed in lots of meetings, new stuff learning & got used to extended office hour work. There were some hiccups during the project but fortunate enough to cope up with all the thing quickly so that project execution was a successful one. After execution the part came to train the user about the new HR tool. Then phase by phase few new modules were implemented. Day to day user support, HRMS administration & reporting became usual work of the day.
Duties/Responsibilities:
- Performed primary team member role on 1year project of City Bank’s end to end HRMS implementation.
- HRMS was developed by local development company (Grameenphone IT), web based PHP & MySQL was used in backend and framework was developed in PHP Symphony.
- HR Business process documentation, data analysis, requirement analysis, business development, system testing, UAT, Implementation phases, System backup.
- Taken over HRMS Administrator role & SPOC role for 1year after project execution & stabilization period.
- Provided prompt functional user assistance & technical system support to 3000+ user of HRM system.
- Areas worked with: HRIS process development, Employee database management, e-Recruitemnt, Employee leave & attendance record, Employee transfer & separation management, PMP, iLearning, insurance management, HRMS to Finance system integration, HR System handbook prepare, Timely report generation, Schedule database backup, System documentation update & Document Archiving.
- Engagement in HR recruitment & MIS: Preparing Job description & Job specification, Job advertisement, CV short listing, Interview coordination, Employee profile creation, orientation program etc.
- TCMS (Time Control Management System) office entry exit access control soft management, Biometric finger registration for employees, time attendance, system trouble shooting, scheduled Report generation.
- Consistent communication with external Vendor for technical support, Bug fixing, System upgrade, CR management.
- Enlisted as Internal pool trainer for HRMS training and has more than 50 hours of IT training experience.
Reward/Recognition:
- “Letter of appreciation” received from board of management for successful project execution and employee training contribution on July, 2012.
BDCAN Infosys (pvt) Ltd. is a sister concern of BDCAN Group. It helps organizations integrate their businesses with the Internet right from the basic building blocks like website, to more complex solutions built for specific industry verticals. With over 8 years in the marketplace and a team of over 300 talented designers, programmers and managers, MindGenians have the ability and expertise to create custom and complex web applications that make your business run better. The company is specialized in helping organizations integrate their businesses with the Internet right from the basic building blocks like website, to more complex solutions built for specific industry verticals.
Duties/Responsibilities:
- Design and Update course module of “Basic IT Management” and “Advanced Network Management.”
- PPT presentation prepare for theory lecture in a class of 20 students and take lab practical class also.
- Carry out evaluation process and follow up the student’s performance.
- Coordinate class schedule, organize meeting and seminar programs.
- Maintain local area network and provide IT operational & network oriented support within office.
- Day to day Administration & HR operational activities.
- Make job advertisement & assist in Recruitment & Selection process of the job applicants.
- Prepare reports of Employee Attendance, Leave & Movement records, payroll report etc.
- Coordinate Training & Development programs & maintain stock inventory of office supplies.
Incepta Pharmaceuticals Ltd. is now the 2nd largest company of the country and recognized as the fastest growing of the top five manufacturing company in the country. Established in the year 1999, the company has come a long way. Up to December 2015 it has already launched 399 generics with a total of 742 presentations. The company produces a wide variety of dosage forms covering nearly all the major therapeutic classes. During the last 15 years of operation Incepta launched as many as 148 new generics for the first time ever in Bangladesh. Incepta Pharmaceuticals Ltd received the Enterprise of the Year 2004 Award. The Bangladesh Business Awards 2004 was provided to honor the business persons and enterprises for their outstanding performance.
Duties/Responsibilities:
- Maintaining Incepta’s entire Local area network of 2000+ user (including impress Group Ltd).
- Develop & deploy LAN strategies, RJ-45 & Modular connections, LAN cabling in Patch Panels.
- Configuring & Maintaining Hub, Switches, and Routers, Radio Link and other LAN /WAN equipment’s.
- Support on managing Active Directory, PROXY server, Squid MAIL, DNS & Microsoft Exchange Server.
- Sales data integration operation through FTP operation with organization’s remote 14 Distribution offices.
- Maintain VPN connection with remote offices through PPTP, monitor server and network performance.
- CCTV & Access Card Control System Management operations inside the office environment.
- Security issues-group policy maintenance, Active directory management by LDAP services.
- Protection against virus, worms, spies by using license Kaspersky server antivirus software.
- Provide operational support & maintenance for technical environment & associate sub-systems.
- Provide mail services to the user by configuring outlook express, solving mail problems.
- Provide training and guide line for Head office, Factory, Distribution offices computer users.
- Ensure security issues like-Privilege, sharing permissions of files & authorized database access.
- Assembling pc’s, installing software’s, trouble shooting software & hardware related problems.
- Disaster recovery operation and support solution to remote pc’s by using RFB protocol service.
- Travel Distribution offices all over the country to solve any problem whenever it’s necessary.
Micro Leads Ltd. is a computer and communications research and consulting organization closely monitoring user needs technological changes and markets developments. Based on a comprehensive analytical framework, we provide fresh insights into the future of computing and networking and its implications for users and the computer networked data communication service. The vision of the company is to provide all kind of computer and data communication service for the private semi-govt. and govt. organization, for those who does-not have to require an entire ICT department. We have fully web enabled ERP and MIS solutions for your organization, hosting your dynamic web, e-mail or web-application service is one of our major low cost solution that can help you to bring your business in-to online. We have high speed secure and stable Internet Connectivity Service along with all kind of network (LAN/MAN/WAN) based corporate-wide network infrastructure management solution.
Duties/Responsibilities:
- Maintain LAN network of the office, setup local networks for clients & provide internet connections.
- Configuring & Maintaining Hub, Switches, Routers, Radio Link and other LAN equipment’s.
- Plan, implement & support changes to the systems such as OS upgrades, manage backup.
- Provide support to the internet user, trouble shoot hardware and software problems.
- Network traffic monitoring, Controlling bandwidth.
- Assembling pc’s, installing software’s, trouble shooting software & hardware related problems.
