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Mohamed Rafi Mohamed John, CAFM - Help Desk Operator

Mohamed Rafi Mohamed John

CAFM - Help Desk Operator·AL MAJALALARABI(MAG Facility Management)ATB(Red Sea Global)

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 14 years, 0 months

CAFM - Help Desk Operator

March 2024 - Present

AL MAJALALARABI(MAG Facility Management)ATB(Red Sea Global)

Saudi Arabia

March 2024 - Present

Optimised daily operations for facility management by enhancing staff scheduling and task assignment.
Facilitated maintenance requests with facility management teams, ensuring prompt repairs.
Responded to client inquiries via phone, providing comprehensive information about facility management
services.
Compiled daily activity reports for the facility management department to bolster operational transparency.
Administered a minimum of 50 work orders per day.
Job role:
Information Technology

Sales Manager

January 2020 - January 2024

SRS Bharath Exim

Madurai, India

January 2020 - January 2024

Developed training programmes to elevate staff skills and product knowledge.
Assisted sales team members in driving growth and fostering development.
Evaluated market trends to unearth new business opportunities and cater to customer needs.
Cultivated relationships with new international customers to widen market reach.
Investigated competitor activities in overseas markets to maintain a competitive edge.
Job role:
Sales

Area Business Manager

May 2019 - November 2019

SRL Ltd

Madurai, India

May 2019 - November 2019

Guided team members to enhance customer relationship management and sales prowess.
Documented detailed records of sales activities, encompassing call reports and performance metrics.
Mentored the team to continually achieve revenue targets and support business growth objectives.
Drove a 10% increase in sales gradually.
Company industry:
Medical Clinic
Job role:
Sales

Product Executive

October 2018 - April 2019

Apollo Health and Lifestyle Ltd

Madurai, India

October 2018 - April 2019

Organised marketing events to showcase product and service offerings effectively.
Trained team members on product specifications and best practices for detailing key products.
Collaborated with sales teams to secure customer engagements in complex negotiations.
Maintained connections with key stakeholders, including customers, suppliers, and partners.
Company industry:
Other Healthcare Services
Job role:
Management

Executive - Customer Relations

January 2017 - October 2018

Bell Printers

Sivakasi, India

January 2017 - October 2018

Assisted customers with inquiries through both phone and email support.
Managed customer feedback to refine service quality and enhance satisfaction levels.
Conducted follow-up calls regarding inquiries and orders.
Compiled thorough daily activity reports for management review.
Collaborated with team members to enhance service delivery processes, managing over 20 customer calls daily.
Company industry:
Industrial Production
Job role:
Customer Service and Call Center

Marketing Executive

December 2015 - November 2016

Alkem Laboratories Ltd

Madurai, India

December 2015 - November 2016

Nurtured key customer relationships to stimulate sales growth.
Maintained meticulous records of all sales and prospecting activities.
Assessed monthly performance against management-defined targets.
Analysed competitors' products, pricing, and sales strategies.
Achieved 100% call list compliance and increased secondary sales.
Company industry:
Pharmaceutical Manufacturing
Job role:
Marketing and PR

Territory Manager

March 2012 - November 2015

Medley Pharmaceutical Ltd

Madurai, India

March 2012 - November 2015

Executed strategies that bolstered sales performance within the designated territory.
Forged strong relationships with key customers and distributors to propel growth.
Accurately monitored all sales activities, including orders, invoices, and payments.
Analysed sales performance metrics to verify target achievement.
Maintained a 100% accomplishment rate for monthly primary sales targets.
Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Education

MSS Wakf Board Collage (Madurai Kamaraj University)

January 2010

January 2010

Bachelor's degree, Computer Science

India

Skills

COLLABORATION
Intermediate
COLLABORATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DAPTIV PPM
Intermediate
DAPTIV PPM
Intermediate
INFOCAD CAFM SYSTEMS
Intermediate
INFOCAD CAFM SYSTEMS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
PROFITABILITY ANALYSIS
Intermediate
PROFITABILITY ANALYSIS
Intermediate
SALES
Intermediate
SALES
Intermediate

Social profiles

Languages

English

Beginner

Arabic

Beginner

Hindi

Beginner

Training and Certifications

Certifications
Project Management Assessment
Desktop Support Administration
Microsoft Office using AI tool