Executive ,Customer Service
Cathay Pacific Airways
مجموع سنوات الخبرة :3 years, 3 أشهر
Handling flight operations including check-in, loading, boarding, and arrival service to ensure smooth customers service.
Passenger Acceptance, Check-in by DCS and issuance of boarding pass.
VVIP/VIP/CIP customer handling, Dispatching and receiving of flight in the ramp.
Flight operation related ground service work including special handling.
Documentation of flight arrival and departure.
Identify and create and service opportunity from adverse situations such as baggage mishandling, disruption.
Ensure repeat customers by providing consistent and proactive services.
Experience in Ramp management including offload and load cargo from A 330 Aircraft.