Md Sabbir Khan Khan

Executive ,Customer Service at Cathay Pacific Airways

• Bangladesh
• August 2012 to October 2015

 Handling flight operations including check-in, loading, boarding, and arrival service to ensure smooth customers service.
 Passenger Acceptance, Check-in by DCS and issuance of boarding pass.
 VVIP/VIP/CIP customer handling, Dispatching and receiving of flight in the ramp.
 Flight operation related ground service work including special handling.
 Documentation of flight arrival and departure.
 Identify and create and service opportunity from adverse situations such as baggage mishandling, disruption.
 Ensure repeat customers by providing consistent and proactive services.
 Experience in Ramp management including offload and load cargo from A 330 Aircraft.