Md Shadid Khan

*Delivered customer support through Ladesk with prompt and professional responses.

*Resolved customer issues efficiently using WebMTM and HForms.

*Prepared and submitted daily work reports accurately.

*Guided and supported new employees during onboarding and training.

*Contributed to improving customer satisfaction through effective communication and problem-solving.

*Developed and maintained strong relationships with new local and international clients and customers.

*Managed client communications and ensured high-quality customer support and satisfaction.

*Led and coordinated team activities to achieve business targets effectively.

*Guided and trained new employees to ensure smooth onboarding and performance improvement.

*Communicated professionally with customers through email, Telegram, WhatsApp, and phone calls.

*Conduct daily, weekly, monthly, and yearly meetings effectively

* Manage customer and client relationships professionally

*Coordinate and follow up with factories to ensure smooth operations

*Handle and maintain assigned accounts responsibly

* Process and monitor Purchase Orders (PO) efficiently

*Verify Proforma Invoices (PI) and related documents before delivery

*Track and follow up on pending or undelivered shipments

* Manage LC collection and documentation requests accurately

*Prepare price quotations and arrange product samples

*Complete item registration and maintain related records

*Communicate with customers via email and phone in a professional manner