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Mohammad Asif, Technical Support Engineer

Mohammad Asif

Technical Support Engineer·Lisec Automation

United Arab Emirates

Bachelor's degree, B.Tech(Computer Science)

Work experience

Total years of experience: 13 years, 8 months

Technical Support Engineer

November 2017 - Present

Lisec Automation

Dubai, United Arab Emirates

November 2017 - Present

I am Handling application related issues. The application is windows/linux based.

Company industry:
Software Development
Job role:
Information Technology

Application Support

January 2017 - September 2017

Sapient(Payroll of Magna Infotech)

Delhi, India

January 2017 - September 2017

In this profile, my role is to assist user for application related queries

Company industry:
IT Services
Job role:
Support Services

Service Desk L1 Engineer

February 2016 - December 2016

TCS(offroll)

Delhi, India

February 2016 - December 2016

I receive IT Related issue from user on call/mails and provide them the appropriate solutions.

Log ticket on BMC Remedy and assign to concerned team.

Act as EUC to resolve IT related issues on floor.

Company industry:
IT Services
Job role:
Engineering

IT Engineer

August 2012 - December 2015

Shawamel Technology Est.

Khobar, Saudi Arabia

August 2012 - December 2015

Managing and completing project in the given deadline, Provide Technical Support to client on Outlook Configuration, Establishing Client Hardware/Software requirements, Quote them, Once PO is received, Contact the Supplier and coordinate with them for delivery of material at client end. Client and vendor management

Company industry:
IT Services
Job role:
Engineering

Education

G.L.Bajaj institute of Technology and Management

July 2011

July 2011

Bachelor's degree, B.Tech(Computer Science)

India

GPA (percentage): 70%

GPA (percentage): 70%

B.TECH(Computer Science)

Aligarh Muslim University

June 2008

June 2008

Diploma, Diploma in Computer Science

India

GPA (percentage): 80%

GPA (percentage): 80%

Skills

Red Hat Linux
Expert
Red Hat Linux
Expert
Oracle
Expert
Oracle
Expert
SQL
Expert
SQL
Expert
Primavera P6
Expert
Primavera P6
Expert
MS Project
Expert
MS Project
Expert
c
Intermediate
c
Intermediate
Technical Support
Intermediate
Technical Support
Intermediate
Application Support
Intermediate
Application Support
Intermediate
ms project
Intermediate
ms project
Intermediate
HTML
Intermediate
HTML
Intermediate
vendor management
Intermediate
vendor management
Intermediate
Project management
Intermediate
Project management
Intermediate
Project coordinator
Intermediate
Project coordinator
Intermediate
primavera
Intermediate
primavera
Intermediate
Red Hat Linux
Expert
Red Hat Linux
Expert
Oracle
Expert
Oracle
Expert
SQL
Expert
SQL
Expert
Primavera P6
Expert
Primavera P6
Expert
MS Project
Expert
MS Project
Expert

Languages

Urdu
Expert
English
Intermediate
Hindi
Expert

Training and Certifications

Training
Master diploma in project management
cadd centre, mylapore,chennai
Sep 2014

Hobbies

  • Playing Cricket, Watching Movies, Reading Novels.