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Mohammad Asif, Technical Support Engineer

Mohammad Asif

Technical Support Engineer

Lisec Automation

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, B.Tech(Computer Science)
Experience
11 years, 6 Months

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Work Experience

Total years of experience :11 years, 6 Months

Technical Support Engineer at Lisec Automation
  • United Arab Emirates - Dubai
  • My current job since November 2017

I am Handling application related issues. The application is windows/linux based.

Application Support at Sapient(Payroll of Magna Infotech)
  • India - Delhi
  • January 2017 to September 2017

In this profile, my role is to assist user for application related queries

Service Desk L1 Engineer at TCS(offroll)
  • India - Delhi
  • February 2016 to December 2016

I receive IT Related issue from user on call/mails and provide them the appropriate solutions.

Log ticket on BMC Remedy and assign to concerned team.

Act as EUC to resolve IT related issues on floor.

IT Engineer at Shawamel Technology Est.
  • Saudi Arabia - Khobar
  • August 2012 to December 2015

Managing and completing project in the given deadline, Provide Technical Support to client on Outlook Configuration, Establishing Client Hardware/Software requirements, Quote them, Once PO is received, Contact the Supplier and coordinate with them for delivery of material at client end. Client and vendor management

Education

Bachelor's degree, B.Tech(Computer Science)
  • at G.L.Bajaj institute of Technology and Management
  • July 2011

B.TECH(Computer Science)

Diploma, Diploma in Computer Science
  • at Aligarh Muslim University
  • June 2008

Specialties & Skills

Red Hat Linux
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Oracle
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SQL
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Primavera P6
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MS Project
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c
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Technical Support
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Application Support
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ms project
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HTML
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vendor management
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Project management
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Project coordinator
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primavera
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Languages

Urdu
Expert
English
Intermediate
Hindi
Expert

Training and Certifications

Master diploma in project management (Training)
Training Institute:
cadd centre, mylapore,chennai
Date Attended:
September 2014
Duration:
164 hours

Hobbies

  • Playing Cricket, Watching Movies, Reading Novels.