Consultant
Virtusa consultancy services
Total years of experience :9 years, 5 Months
Shared Technology Environment ADOBE, ABINITIO, TALEND, TIBCO, WAS, KORE, MICROSTRATEGY
Tools Auto-sys, Service Now, ITRS, Tectia, Client U-deploy tools
Data Base Sql, My Sql
Job Responsibilities
•Manages incidents and service now requests to resolution.
•Monitoring Auto-sys and ITRS tools for continual operations.
•Monitor and manage ticket queues across operational teams to ensure that SLA’s are met.
•Escalates outage and other production interruptions to appropriate individuals / groups
•Maintain documentations for all business intelligence processes.
•Write and maintain user documentation and learning resources.
•Experience working with offshore teams.
•Monitoring 100+ server’s health conditions via ITRS and Auto-sys tools.
•Achieve appreciations as technical interface to cross teams and involvement in deployment activities.
IDEA CELLULAR, AIRTEL, INSTA Service, SMS Services
OS / PLATFORM Linux and Windows
Database SQL, My SQL
IDEA, DOCOMO, AIRTEL, UNINOR, BSNL
OS Windows 7
Database My Sql support
Other Tools VNC viewer, VNC server, audio clipping tools
MS Office 2007 Access, Excel, Power Point
Job Responsibilities
•Troubleshoot and resolved application issues escalated from clients.
•Processed large batches of data on daily and weekly basis.
•Conducted user regression and other tests on products and components.
•Participated in daily weekly and bi-monthly status meetings.
•Analyze application data to assess performance and uncover problems.
•Work in team environment to complete all testing activities according to schedule.
•Planning & effective execution of client requirements and satisfaction.
•Monitoring of remote servers for outgoing calls undertaken through auto-dialer applications.
•Perform daily backups for all services logs from my sql and production servers.
•Generate reports and logs from SQL yog and SQL server and updating Status to the Client.
•Handling Idea client technical queries and preparing day to day MIS reports.
•Data analysis and maintain daily, weekly and monthly trackers.
•Experience in Creating and scheduling the jobs and troubleshooting the failed jobs.
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