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Medhat Radwan, Workshop Manager

Medhat Radwan

Workshop Manager·UNIVARSAL MOTORS AGANCIES

United Arab Emirates

Diploma, Computer and hardware installation and maintenance

Work experience

Total years of experience: 33 years, 1 months

Workshop Manager

December 2022 - Present

UNIVARSAL MOTORS AGANCIES

Abu Dhabi, United Arab Emirates

December 2022 - Present

manage and lead a team of people in allocating
workload and managing the day-to-day operations in
the workshop
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Management

Workshop supervisor

February 2014 - July 2022

UK SERVICE CENTRE

Doha, Qatar

I found this job using Bayt.com

February 2014 - July 2022

Outline
Responsible for the workshop efficiency and effectiveness, allocating the job cards to the proper technicians, provide technical assistance and diagnosis support to the workshop, final test the vehicle. Responsible for the workshop tools and equipment. Coaching the team technically.

Key responsibilities
• Responsible for recruiting a team of technicians with the skills and qualifications to carry out the type of servicing and repairs.
• Supervise technicians' performance and arrange training programs to keep the team's skills up to date.
• Prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed on time with the desired quality.
• Receive the vehicle from the customer and opening the job card.
• Confirm the voice of the customer by conducting a test drive (if any).
• Assists in diagnosing vehicle concerns.
• Final test the vehicle to ensure the proper deliverables to avoid the repeat repair.
• Select equipment, such as diagnostic tools, that will improve quality and productivity in the service department.
• Orders parts and tools as necessary.
• Reinforces company policies and adheres to company standards.
• Managing customer’s expectations.
Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Quality Controller

January 2012 - February 2014

Skoda Egypt

Cairo, Egypt

January 2012 - February 2014

Outline
Responsible for confirming the voice of the customer and final test the vehicle to ensure that all requested jobs are done to avoid the repeat repair.

Key responsibilities
• Recheck all vehicles after completed by the technicians.
• Record all the internal failed vehicles in the quality log and return them to the workshop.
• Increase the number of Fix It Right First-Time vehicles that will impact customer satisfaction positively.
• Develop a report to calculate the F1.
• Analyze the root causes of the failed vehicles to improve the process.
• Support the workshop in the technical concern.
Company industry:
Automotive Dealership & Distributor
Job role:
Quality Control

Workshop Supervisor

February 2005 - January 2011

jaidah motors

Doha, Qatar

February 2005 - January 2011

• Ensure that vehicles are serviced/repaired/diagnosed according to the manufacturer's standards.
• Ensure that proactive planned maintenance is carried out on vehicles to prevent problems from occurring.
• Ensure that the workshop housekeeping and operating practices are of a high standard and that special tools and equipment are well maintained.
• Act as a technical expert in the Workshop, advising staff on tasks and sharing knowledge, for example through regular toolbox talks.

Key achievements
• No. 1 in the Middle East 5 years in a row for operational excellence in the branch.
Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Workshop Foreman, Electrical & AC section

February 2000 - January 2005

EZZ EL ARAB ( Chrysler &Citroën dealer)

Cairo, Egypt

February 2000 - January 2005

• Diagnose and repair all the electrical and AC malfunctions of passenger vehicles.
• Determine priorities and allocate work to workshop staff.
• Monitor work in progress, and act as necessary.
Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Head of Electric and AC section

February 1998 - January 2000

KIA MOTORS

Cairo, Egypt

February 1998 - January 2000

Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Electric technician

February 1995 - January 1998

Techno Trade (Mercedes and Land Rover) sub dealer (Egypt)

Cairo, Egypt

February 1995 - January 1998

Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Electric technician

February 1992 - January 1995

Electronic service center (Saudi Arabia)

Medina, Saudi Arabia

February 1992 - January 1995

Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Education

Computer Technical Institute

April 2003

April 2003

Diploma, Computer and hardware installation and maintenance

Egypt

GPA (point): 1 out of 4

GPA (point): 1 out of 4

Computer hardware repair and maintenance.
View attachment

معهد تكنولوجيا السيارات

June 1985

June 1985

Diploma, قسم سيارات

Egypt

GPA (rating): Very good

GPA (rating): Very good

تم التخرج من المعهد العالى لتكنولوجيا السيارات بتقدير جيد جدا ١٩٨٥ سنوات الدراسه ٣ سنوات

Industrial Technical Institute

May 1985

May 1985

Diploma, Electricity and AC, Automotive

Egypt

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Automotive diploma of electronic and AC repair.
View attachment

Skills

service advisor
Expert
service advisor
Expert
work shop superviser
Expert
work shop superviser
Expert
have knowledge of A/C system and technical support
Expert
have knowledge of A/C system and technical support
Expert
Cruises
Expert
Cruises
Expert
Blueprint Reading
Expert
Blueprint Reading
Expert
telephone skills
Expert
telephone skills
Expert
timing management
Expert
timing management
Expert
have knowledge of mechanical quality tester
Expert
have knowledge of mechanical quality tester
Expert
quality tester
Expert
quality tester
Expert
final control
Expert
final control
Expert
work under the pressure
Expert
work under the pressure
Expert
workshop leadership
Expert
workshop leadership
Expert
maintenance services
Expert
maintenance services
Expert
warranty
Expert
warranty
Expert
maintenance engineering
Expert
maintenance engineering
Expert
maintenance management
Expert
maintenance management
Expert
EV high-voltage
Intermediate
EV high-voltage
Intermediate
Blueprint Reading
Expert
Blueprint Reading
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Training
EV high-voltage
HONGQI
Apr 2025
Scan tools, AC system, Suspension diagnosis, Wiring diagram
Techno Trade
AC system, Airbag system, ABS, Engine management, IMM system
Kia Motors
BSl System, AC System, Scan Tools, Airbag, Wiring Diagram, Suspension, Injection System, Read Wiri
Ezz El Arab

Recommendations

Ahmed Zayan

Apr 2017

Apr 2017

Operations Director•Manager

Medhat reported directly to me, He demonstrated great resilience to deliver under pressure and lack of resources. He is a resourceful team leader and takes initiatives to overcome customer disappointments. He has a pleasant character that establishes rapport with customers and nurtures a good team moral enabling him to deliver good results.

Hobbies and interests

لعب كره القدم

ممارسه الرياضه عموما