Service Advisor
AL Mansour Automotive Company
Total years of experience :9 years, 3 Months
Works with customer and technician to identify required maintenance.
Performs road test of customer vehicles.
Advises customers on necessary/suggested services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of body & paint, mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Maintains Customer Satisfaction scores at or above designated standards.
Meets dealership’s standards for repair/order production.
Follows Safeguards rules and regulations.
Works with customer and technician to identify required maintenance.
Performs road test of customer vehicles.
Advises customers on necessary/suggested services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of body & paint, mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Maintains Customer Satisfaction scores at or above designated standards.
Meets dealership’s standards for repair/order production.
Follows Safeguards rules and regulations.
Ensures that repairs are carried out within promised delivery time & estimated cost.
Avoids unnecessary replacement of spare parts.
Orders and follows up parts orders with Parts Department.
Inspects & test drives vehicle on which repairs are performed.
Returns those vehicles failing the quality control inspection to the technician who performed work.
Provides the servicing technician with an accurate description of the reasons for returning the vehicle to them & assist/ guide him to solve the problem.
Conducts OJT for his group technicians.
Proper utilization of service facilities e.g. equipment, SST.
Manuals, .etc.
Ensures that proper maintenance is carried out on equipment, assigned to his group.