Medhat Rashed

 Works with customer and technician to identify required maintenance.
 Performs road test of customer vehicles.
 Advises customers on necessary/suggested services.
 Offers additional services and repairs to customers.
 Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of body & paint, mechanical, electrical, or other repairs.
 Enters itemized estimate on service order and explains estimate to customer.
 Schedules appointments with customer.
 Maintains Customer Satisfaction scores at or above designated standards.
 Meets dealership’s standards for repair/order production.
 Follows Safeguards rules and regulations.

 Works with customer and technician to identify required maintenance.
 Performs road test of customer vehicles.
 Advises customers on necessary/suggested services.
 Offers additional services and repairs to customers.
 Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of body & paint, mechanical, electrical, or other repairs.
 Enters itemized estimate on service order and explains estimate to customer.
 Schedules appointments with customer.
 Maintains Customer Satisfaction scores at or above designated standards.
 Meets dealership’s standards for repair/order production.
 Follows Safeguards rules and regulations.

 Ensures that repairs are carried out within promised delivery time & estimated cost.
 Avoids unnecessary replacement of spare parts.
 Orders and follows up parts orders with Parts Department.
 Inspects & test drives vehicle on which repairs are performed.
 Returns those vehicles failing the quality control inspection to the technician who performed work.
 Provides the servicing technician with an accurate description of the reasons for returning the vehicle to them & assist/ guide him to solve the problem.
 Conducts OJT for his group technicians.
 Proper utilization of service facilities e.g. equipment, SST.
Manuals, .etc.
 Ensures that proper maintenance is carried out on equipment, assigned to his group.