Assistant Manager - Client Servicing
Edenred
Total years of experience :2 years, 0 Months
⦁ Developed project plan for new program launch.
⦁ Design and development of marketing pieces for the field
⦁ Managing the content and design process of internal and external marketing and advertising strategies including print collateral, web site and database marketing.
⦁ Analyzing and interpreting market, competitive and field data to adjust existing strategies.
⦁ Responsible for managing the P&L for Channel Management Programs and Marketing expenditures
⦁ Designed a marketing and brand strategy for newly channel program
⦁ Designing, running and measuring the business impact of loyalty / database marketing and CRM initiatives and programs
⦁ Performing need analysis, consult on contractual issues, address technical issues and maximize revenue for the client
⦁ Measure and record client performance and generate progress reports regularly.
⦁ Introducing of new processes that increases client satisfaction, earned a reputation with client just within one year for providing customer service excellence
⦁ Aligned utilization to launch of new software tool. Developed templates and an account management process for use before and after client visits.