Associate Manager CDD Ops
Standard Chartered Global Business Services Private Limited
Total years of experience :10 years, 8 Months
• Perform KYC Refresh and Remediation for Standard Risk clients
• Analyse and review the client data according to specific risk category.
• Liaise with Compliance/Enhanced Due diligence team for specific requirements and regulations as per FCA.
• Real Time Screening (RTS) and Adverse media Screening (Alacra Checks) to ensure there is no adverse information on the client
4G Lead/Data and Devices Head - Responsible for operations of 4G from Customer Service
Responsible for end-to-end operations of 4G in Kerala and Tamil Nadu.
. Carry out 4G SIM swap activities, by means of telecalling by partners and monitoring the same.
. Improve the 4G penetration in terms of sim swap and 4G pulsing.
. Liaising with all the key stakeholders from identifying the potential customers to rollout of 4G sites.
. 4G provisioning in HSS both for Prepaid and Postpaid.
. Leading a team of 8 across Tamil Nadu and Kerala for handling complaints related to Data and Devices.
. Testing of new devices from vendors(Huawei/ZTE/Alacatel) before made available in the market.
. Handling data complaints from all sources and responsible for maintaining and adhering to the SLA.
. Training all the sales teams and the showroom managers on the basic troubleshooting of devices.
. Training call center agents for the first level troubleshooting of data complaints.
. Testing of all data offers (3G/4G) before it is made available for the customers.
Perform KYC procedures for Barclays Wealth Clients in US, Liase with Compliance/Enhanced Due diligence for specific requirements and regulations, Analyse and reviewing the client data according to specific risk category
Previous Employer: Reliance Communications DAKC Mumbai
1. Switch Engineer NLD (April 10 - February 11)
Client Reliance
Role Switch Provisioning Engineer NLD
Organization Reliance DAKC
Role as an Switch Engineer NLD.
• E1 Provisioing/Deprovisioning.
• POI Testing in coordination with circle team
• New Node Installation and A/T, and Testing.
• Implementing routing changes for Commercial/New levelopening.
• Link Creation, Route creation and B-Number Analysis.
• Migration of E1's in coordination with circle team.
To perform alarm monitoring of core nodes, daily Health Checkup of the core nodes, New Node Installation and A/T, and Testing, Taking Backups for the Core Nodes at regular intervals, Route Creation, POI addition, Ater Creation in MSC’s and MGW’s, Link Creation and B-Number Analysis, Monitoring the clear codes in Nokia Nodes, • Analysing network related problems and Troubleshooting